1. nick903's Avatar
    Hi All, I recently not able to connect my BB Z30 to Blackberry Link. When I connect it to a USB cable, BB Link keep saying "Can't communicate with device" and ask me to restore the device, and when I click "Restore Device", BB Link will quit accidentally when the device is reboot. And both my MacBook Air & iMac at office are not able to connect my Z30.
    I have update the Link / BB OS to the latest update.
    Any idea what happens?

    p.s. It seems happens after I bought a Classic and keep switching the device. Is that because of this?
    Or because of OS X EI Capitan (10.11.1)?

    p.s.2 I just borrow my colleague PC and I can connect it to Link and backup....

    Best Rgds,
    Nick
    11-01-15 09:24 PM
  2. FF22's Avatar
    I don't know enough about Mac products to help. But, at least, you were able to backup using a pc. Shows your phone/cable work.
    nick903 likes this.
    11-01-15 11:45 PM

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