Brand new z30 and problems

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02-25-15, 04:48 PM
kgwld1

Brand new z30 and problems

Guys, bought a new in the box z30 from shop BlackBerry have a z 10. Took it out of the box and plug it into my laptop to link with my computer to transfer everything from my z 10.

That's when trouble started would just turn on and get the BlackBerry screen then the blue boot up circle and percentage circle. Stop then start over and over would never fully 100% boot up like 20%.
I stop hook it up to PlayBook charger fired right up booted up looked great start screen when through everything said 50 % battery unhooked it totally dead. Then red led flashes ever 5 seconds or so tried volume up down holding nothing. Replug in fires right back up boots up this time put my sim card in on AT&T so phone works but take it off charger same thing dead and red led? Does this over and over called shop BlackBerry not much help.
Any help or suggestions. Have it plug in charging now but off been about 4 hours now.

Posted via CB10
02-25-15, 04:51 PM
phill57

Sounds like a defective battery. Sucks.

Posted via CB10
02-25-15, 04:52 PM
prithvi64

Why don't you install a fresh OS thru autoloader?

Prithvi Z30 10.3.1.2267 thru CB10
02-25-15, 04:57 PM
kgwld1

Can't get it to even stay on long enough with the USB voltage from the computer.
I'm leaning towards the battery but what a pain in the *** sending it back. Ugh any other suggestions?

Posted via CB10
02-25-15, 05:04 PM
mikedolo

Sent that bad boy back
02-25-15, 05:26 PM
FF22

You can try reloading the OS but you might also start a claim/warranty process as it does sound like a hardware problem.
02-25-15, 06:35 PM
kgwld1

Just tried to take a picture on it while plug in camera foes flash goes off phone reboots.

Posted via CB10
02-25-15, 06:39 PM
kgwld1

Now it's able to load to.computer going to try a software reload what the heck.

Posted via CB10
02-25-15, 06:41 PM
anon(9188202)

Originally Posted by kgwld1

Now it's able to load to.computer going to try a software reload what the heck.

Posted via CB10

Good luck!
02-25-15, 07:27 PM
kgwld1

Doing the new 10.3 on AT&T but my10 is lock this 30 isn't see how it even if I have to send it back.

Weird thing I took off the charger and for about 15 seconds phone worked fine thought I was golden then it died.

Posted via CB10
02-26-15, 07:04 AM
kgwld1

Did the update green led once now black screen won't turn on its a brick going back today no update for me either on the new phone going to wait it out.

Posted via CB10
02-27-15, 09:25 PM
kgwld1

Old z30.was dead,sent back new z30 works perfectly has new 10.3 on it works great really like it.

Thanks for the replies. Really like the phone so far.

Posted via CB10