1. offray's Avatar

    my Z30 is switching between headset and spekaer modes and no conversation is possible when I receive a call. In addition I can't any more watch and hear a video, I get the same effect for a music track. Is this Problem related to a soft or hard Problem?
    Do you know why and how can I fix this Problem ?
    03-25-16 12:17 PM
  2. Lusitano17's Avatar
    Start simple.

    Check your audio with BBVE. If all checks OK...
    Try a hard reboot of device. If that fails reload or update your OS.

    Have you dropped device or exposed it to moisture?

    Posted via CB10
    03-25-16 12:53 PM
  3. offray's Avatar
    How can I perform an hard reboot? Thank you in advance for your support.

    Posted via CB10
    03-25-16 01:17 PM
  4. Lusitano17's Avatar
    How can I perform an hard reboot? Thank you in advance for your support.

    Posted via CB10
    Simply hold the power button down ( or both volume rockers down) for about 20 seconds until the red LED flashes and the blackberry boot logo reappears.

    Posted via CB10
    03-25-16 01:56 PM
  5. offray's Avatar
    Thank you for your quick answer. Unfortunately the BBVE test was not ok During the audio test the device requested me to remove the headset but no headset was connected

    Posted via CB10
    03-25-16 02:55 PM
  6. Lusitano17's Avatar
    Have you plugged a jack in to the device. Try that a few times and look inside the jack input for any debris or corrosion. Try to clean it out.

    Posted via CB10
    03-25-16 06:15 PM
  7. PatrickMJS's Avatar
    Sounds to me like your Z30 has a defect in the headphone jack.

    Take it to a phone repair shop. They should be able to get it fixed. It might cost $20-$60 depending on how bad the defect is.

    Posted via CB10
    03-30-16 11:39 AM

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