08-31-17 07:56 AM
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  1. phanipsk's Avatar
    phanipsk
    My mobile is draining in 2 hrs...
    Blackberry Z30
    Software version: 10.3.3.1435
    System 39%, PIM services 25% in last 12 hours
    I have removed all apps and reloaded the software.. Still the battery draining a lot and charging also taking lot of time.. its heating up also
    Battery health is showing green in BB virtual expert..
    Please suggest.
    08-31-17 07:31 AM
  2. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    You reloaded the software with an Autoloader and did not restore any data, install any apps or setup any accounts.... and those are you power usage results? Throw the phone away....

    If you didn't do that, then do it and then see how it works. My guess is an issue with one of your accounts, might could delete and recreate it. But doing a clean install and starting over is probable best at this point. Take you time and add accounts ones at a time, give it a few hours to sync and then see how the power usage is. Add the next and keep going.
    08-31-17 07:56 AM
« Red blue green flashing LED? | docs to go not working on Z30 »

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