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  1. skstrials's Avatar
    I have forgot my password and now I cannot update my apps without being able to log in to the BlackBerry account.

    And when I try to retrieve the account password by pressing on the "forgot password" link on the sign in box, I get the message "value entered is invalid"

    Any idea what I should do?

    Posted via CB10
    Attached Thumbnails BlackBerry ID Password Forgotten-img_20141226_232129.png  
    12-27-14 01:24 AM
  2. southlander's Avatar
    I think you can recover or reset it if you use the BlackBerry website.

    https://blackberryid.blackberry.com/...coverpassword/

    PassportSQW100-1/10.3.0.1418
    12-27-14 01:30 AM
  3. skstrials's Avatar
    I think you can recover or reset it if you use the BlackBerry website.

    https://blackberryid.blackberry.com/...coverpassword/

    PassportSQW100-1/10.3.0.1418
    Okay thanks.

    Posted via CB10
    12-27-14 02:10 AM
  4. jswauger's Avatar
    I just went though this myself and here is what I found. Sorry your not going to like it...... you can reset your password but it doesn't get communicated to your device. The only way to get the new ID working is to do a security wipe on the phone and add the new ID. You loose everything and have to purchase any paid apps again.

    Posted via CB10
    12-27-14 07:51 PM
  5. mkelley65's Avatar
    I just went though this myself and here is what I found. Sorry your not going to like it...... you can reset your password but it doesn't get communicated to your device. The only way to get the new ID working is to do a security wipe on the phone and add the new ID. You loose everything and have to purchase any paid apps again.

    Posted via CB10
    Totally false information. You can edit your BBID password on the device AFTER you reset it and receive the confirmation email.
    12-27-14 08:29 PM
  6. jswauger's Avatar
    Only explaining the experience I had. It would not reset on the phone. Tried several times. Went through and searched CB and found exactly what I explained. If there is a way, please do tell. Maybe it will help others so they don't have to go thru what I did

    Posted via CB10
    12-27-14 09:52 PM
  7. mkelley65's Avatar
    Only explaining the experience I had. It would not reset on the phone. Tried several times. Went through and searched CB and found exactly what I explained. If there is a way, please do tell. Maybe it will help others so they don't have to go thru what I did

    Posted via CB10
    BlackBerry ID - BlackBerry Login - Sign In to Apps & Services - US
    12-28-14 12:51 AM

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