BlackBerry ID associated with email address I don't have access to anymore
I have an old BlackBerry Z30 that I want to give to one of my helpers whose phone has broken. My BlackBerry ID that has been loaded on that device is linked to an email address from a company I no longer work for and I don't remember the password. I tried creating the helper his own BlackBerry ID but it wants the one loaded on the device that was used previously. I have erased all the data by entering the password incorrectly 10 times but still associates the device with my old ID. How do I completely reset if our bypass this? Thanks