1. keith1000's Avatar
    Hi all. As the title says. BBM Completely drained my battery in 6 hours. 62% usage. I have sent 3 messages today. This is the second time this has happened in the last week or so. BlackBerry needs to do something about this cause I know it's not just me. I have read and replied to other threads of the same topic.
    Keith

    BBM Drained my battery-img_20140729_121925.png

    Posted via CB10
    07-29-14 11:23 AM
  2. jaydee5799's Avatar
    Maybe you should reload your OS.
    What is BlackBerry going to fix about it when not everyone has the issue? Your OS needs to be reloaded. Try that and don't restore your current apps. Re-download them all and see if that doesn't make a difference.
    07-29-14 11:38 AM
  3. koolaje's Avatar
    I have a STA100-2 works fine with same OS but different Carrier, lasts a day till night time. We have bad reception here in Jakarta so it hangs on till night before I really had to charge it so it's okay. Using Telkomsel.

    But my parent's Z30 actually has the same problem as yours. Out of charger at about 7 AM but at about 2-3 O'clock was below 30%. Graphic of Last 12 Hours BBM is at 72% usage and 24 Hours BBM is at 100% usage. Actual BBM usage is normal (not alot), in 8 groups but not too much Conversation, Never had this problem before the newest Official OS which is OS version 10.2.1.3247 and Sw Release 10.2.1.2977. Carrier is XL in Indonesia.




    (Apologies for the LQ images, trying to get HQ images, don't like this BBM feature lol)

    I notice that she hasn't upgraded her BBM software for a few months so I upgraded that today and see what's happened tomorrow. But it seems like it's an OS problem instead of a BBM one. Before she has no complaints about the battery, and it seems I can pinpoint a time when the new OS came out.

    My father also has a problem with high BBM usage with same OS version in his Q10 so I'm looking forward to knowing what's wrong.

    In the mean time, i'll be downloading OS Version 10.2.01.3253 and trying it to see if it helps.
    byrdbrained likes this.
    07-29-14 11:45 AM
  4. keith1000's Avatar
    Maybe you should reload your OS.
    What is BlackBerry going to fix about it when not everyone has the issue? Your OS needs to be reloaded. Try that and don't restore your current apps. Re-download them all and see if that doesn't make a difference.
    I know this is not a isolated incident as there are many other posts about it, including another one that started shortly after this one.
    I'm on Rogers with the latest update .2977 and .3247.
    I will admit I believe this all started after the last small update.
    Now I don't have a problem reloading the OS, but if I can't restore how do I get my contacts back. The contacts app is the biggest issue I have ever had on bb10.
    Thx
    Keith

    Posted via CB10
    07-29-14 04:01 PM
  5. dangerousfen's Avatar
    According to battery monitor, my BBM hit 17% today and my battery plummeted. I don't even use BBM, never have, never will.

    What's going on here?

    Nothing else has changed. I haven't downloaded any new apps or changed my usage habits.

    This needs sorting and quick.

    In the six years of using BBOS I always used to shrink out BBM but now there is no way of getting rid of it



    "Z30 STA100-2 UK" Get's a Ten from Fen.
    07-29-14 07:20 PM
  6. epress man's Avatar
    Happened to me once in the last year.
    Phone was warm.
    Restart fixed it.
    07-29-14 08:35 PM
  7. dangerousfen's Avatar
    After a restart last night, the issue appears to have been resolved. Hope it stays that way.

    "Z30 STA100-2 UK" Get's a Ten from Fen.
    07-30-14 04:41 AM
  8. nodobt's Avatar
    BBM Drained my battery-img_20140730_105902.png

    me too with z30 .. i did not use bbm today ,, happened tow time .. today and last week since update 10.2.1.2977 ??
    07-30-14 05:18 AM
  9. koolaje's Avatar
    Everyone can you try updating BBM just to see if it makes any difference?
    07-30-14 11:21 AM
  10. keith1000's Avatar
    Everyone can you try updating BBM just to see if it makes any difference?
    Hi. I don't have any updates available. Bbm is 10.3.33.18.

    Thx

    Posted via CB10
    07-30-14 07:03 PM
  11. koolaje's Avatar
    Okay just suggesting if that doesn't work then it might be something else, might be OS level bug. Seems the temporary solution would be to restart the device, my parent had success after updating her BBM and restarting.

    Posted via CB10
    07-31-14 03:28 AM
  12. blackburberry's Avatar
    When setting up BBM I might suggest that the user disables "uploading contacts" to BBM servers as most likely BBM polls your contact list frequently thus using BBM resources even though you might not be using BBM. You'll only get one shot at that since that setting option is only on activation of BBM. I don't see it as a regular settings menu option.
    07-31-14 05:30 AM
  13. koolaje's Avatar
    My parent z30 is working well now after update BBM and restart, she still has 70% battery at 7 PM after plugging off at 7 AM, my fathers Q10 is also working well at 65% left after the day. So that's the temporary solution.

    Posted via CB10
    08-01-14 06:57 AM
  14. koolaje's Avatar
    Well what do you know, my z30's just got a battery spike and guess what BBM is hogging it according to device monitor. Well i did install amazon app store and installed a few games but that shouldn't cause the battery drop. Its heating up too, so I'll restart it to see what happens.

    BBM Drained my battery-img_20140801_223917.png

    Posted via CB10
    Last edited by koolaje; 08-01-14 at 10:56 AM.
    08-01-14 10:41 AM
  15. gebco's Avatar
    The difficulty with bbm taking up battery is that it seems so random. I've had it happen to me as well, but only when I'm in a low or no signal area. And even then it doesn't happen all the time. The only solution I've seen is to reset the phone when it happens. And hope for an OS update that will fix it.

    Posted via CB10
    08-01-14 11:47 AM
  16. anon(2325196)'s Avatar
    It wasn't BBM. LoL

    Posted via CB10
    08-01-14 08:06 PM
  17. stew_uk's Avatar
    Happened to me about a month after I switched to z30 from Z10. I turned phone off for a few hours and sorted itself out.
    08-02-14 02:40 AM
  18. Adhun Ramesh's Avatar
    It happens sometimes...I think before it starts draining restart it

    Posted via CB10
    12-06-14 05:50 AM
  19. tinkerbella11's Avatar
    It happens to me as well, a few times now, always BBM and I never even use it, I don’t even have a single contact. Very annoying
    12-06-14 12:13 PM

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