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06-21-16 07:45 AM
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  1. Jones Akpaloo's Avatar
    I want to reply my BlackBerry z30

    Posted via CB10
    09-06-15 11:58 AM
  2. Bedii Belhassen's Avatar
    Same problem right now . I started my secutirty wipe the 09-10-2015 at 7h30 pm
    Now 09-13-2015 at 00h00 pm Im at 99 % and its since 09-12-15 at 8h am.

    I dont understand why and if the wipe will finish some day...
    09-13-15 07:02 AM
  3. kbz1960's Avatar
    Same problem right now . I started my secutirty wipe the 09-10-2015 at 7h30 pm
    Now 09-13-2015 at 00h00 pm Im at 99 % and its since 09-12-15 at 8h am.

    I dont understand why and if the wipe will finish some day...
    Just try post #50

    Don't wait days on the Damn thing, it might never finish. Or use an autoloader
    FF22 likes this.
    09-13-15 08:13 AM
  4. Bedii Belhassen's Avatar
    the problem that when I restardt my phone de wipe restart again at begining the autoloader dont detect the device. I cant also use BB Link to reload the OS
    09-13-15 07:58 PM
  5. kbz1960's Avatar
    Try restarting the phone plugged in and start the the autoloader right away.
    09-13-15 10:39 PM
  6. nick903's Avatar
    I have do a security wipe sat. morning, and it still stuck at 99% when I left my home this morning.
    Have been wait for 2 days, when will it finished.......
    09-14-15 12:37 AM
  7. kbz1960's Avatar
    You can keep waiting and find out or try some of the suggestions in here.

    Myself I don't have the patience to wait days let alone 1 day.
    09-14-15 08:26 AM
  8. Bedii Belhassen's Avatar
    saturday 8 am : 99%
    Monday: 2 pm still 99 % !
    09-14-15 09:21 AM
  9. Bedii Belhassen's Avatar
    99 % can still +66 hours in some case
    09-14-15 09:24 AM
  10. kbz1960's Avatar
    Restart it by holding both volume buttons. If that doesn't restart it. Open link, click on preferences.

    Attachment 370020

    Click on reload device software

    Attachment 370019
    99 % can still +66 hours in some case
    Wayyyyyy tooooooo looooooong. I'm not sure why it worked for me but I plugged my phone into my lappy, opened link, did the above and my phone rebooted and I unplugged it from the lappy and it started the wipe again but finished in less than 10 minutes.
    09-14-15 09:25 AM
  11. nick903's Avatar
    Wayyyyyy tooooooo looooooong. I'm not sure why it worked for me but I plugged my phone into my lappy, opened link, did the above and my phone rebooted and I unplugged it from the lappy and it started the wipe again but finished in less than 10 minutes.
    Thanks, will try it when I got chance, I start to lost patience now. Already 3 days, and still stuck in 99%
    kbz1960 likes this.
    09-14-15 10:04 PM
  12. nick903's Avatar
    Wayyyyyy tooooooo looooooong. I'm not sure why it worked for me but I plugged my phone into my lappy, opened link, did the above and my phone rebooted and I unplugged it from the lappy and it started the wipe again but finished in less than 10 minutes.
    Sorry to be a pain, have tried your advise, but not able to re-boot by volumn up and down key, and only can use the power(hold) button to re-boot it. It seems that BB Link are not able to recognise it. Is that because I am using a Mac?
    09-16-15 12:45 AM
  13. nick903's Avatar
    Wayyyyyy tooooooo looooooong. I'm not sure why it worked for me but I plugged my phone into my lappy, opened link, did the above and my phone rebooted and I unplugged it from the lappy and it started the wipe again but finished in less than 10 minutes.
    Sorry, Me again, please ignore above message, the wipe after reboot seems go very fast this time, have go to the initial setup screen now. So everything is okay for me now. Thanks for your advise.
    FF22 and kbz1960 like this.
    09-16-15 01:14 AM
  14. Bedii Belhassen's Avatar
    Sorry but can ask you what you have did to restart you device . Im at 99 % since Saturday and the wipe dosn't finished . I dont now what I can Do !!
    09-16-15 07:22 AM
  15. Bedii Belhassen's Avatar
    I have not put out my Sd card it is for that that take so long
    and I tried to reload the OS with BB link but the wipe porcess is more fast and the device is not reconized by BB lik

    Any solutions please
    09-16-15 07:24 AM
  16. FF22's Avatar
    You can try

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have a Z10: If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    Bedii Belhassen likes this.
    09-16-15 10:11 AM
  17. Kate Robb's Avatar
    Hi,

    I had an issue with my password not working yesterday and it started the wipe at 11am, its now 9am the next day and its on 98% It has taken a very very long time.
    Throught this whole ordeal I do have some feedback for bb regarding password entry, particularty that the switch from the numeric to usual keyboard at try 5- I was unable to go by muscle memory and I just froze/panicked and could not get my password to work, although I am sure i had entered in the right one. Ah well, whats done is done.
    12-11-15 12:02 PM
  18. FF22's Avatar
    Hi,

    I had an issue with my password not working yesterday and it started the wipe at 11am, its now 9am the next day and its on 98% It has taken a very very long time.
    Throught this whole ordeal I do have some feedback for bb regarding password entry, particularty that the switch from the numeric to usual keyboard at try 5- I was unable to go by muscle memory and I just froze/panicked and could not get my password to work, although I am sure i had entered in the right one. Ah well, whats done is done.
    So has it finally completed? Are you back to "normal?"
    12-11-15 03:04 PM
  19. Kate Robb's Avatar
    No. Still stuck on 98% 4 hours later (total now 25 hours without phone)

    I just noticed The above post to plug into laptop and it will start the process again but quicker (hopefully) I wont be home from work for a few hours yet so wont wont be able to test it out until then.

    EDIT- i set link up on the work computer but it does not recognise my phone being plugged in, in fact I dont think the computer does. I have tried multiple usb slots, which i have used in the past to charge this same phone. I did hold the power button on top of the phone as prompted by link (even though not connected) and it seems to be running the wipe more quickly although waiting for it to finishe now, its now at 42%. Had not done so before as worried about bricking the phone as other have mentioned.
    So i guess, the solution is to restart the phone.
    Last edited by Kate Robb; 12-11-15 at 04:58 PM.
    kbz1960 likes this.
    12-11-15 04:00 PM
  20. buon1977's Avatar
    This was an incredible experience when it happened to me. Good luck to those still at 99%!!

    Posted via CB10
    12-11-15 07:05 PM
  21. yeo123's Avatar
    I have experienced using BlackBerry Link wipe factory reset and 19 hours progressing wipe. If found the security wiping more than 45 minutes . Hard reset, hit power button for 2-3 second and release, the wiping will progressing again. This re-wiping will finishing by 30-40 minutes.

    Posted via CB10
    12-20-15 10:09 AM
  22. coffee-turtle's Avatar
    Truth be told, I was abusing my Passport installing every app under the sun including some beta ones. Eventually, all of that bloat was making me and my Passport sick. I was going to hold out for 10.3.3, but I figured enough was enough. I did a security wipe...the first ever on this device and it's probably been awhile since I did one at all even when I had my Q10. BlackBerry is rock solid. (Come to think of it...maybe one of those Android apps could have been a culprit to the hiccups I had).

    In any case, did the security wipe and more than 24 hours later still on 98%! Glad I found this thread. I did the reboot, by just holding down the volume keys. This second wipe that automatically started is whizzing through. I haven't done link or anything and at about half an hour I am already at 72%! Hoping to get to my Welcome screen in hopefully another half hour or less. Just wanted to confirm what everyone else have been saying and kind of bump the thread as it had great info! ☺ Thanks to all!
    06-20-16 12:20 PM
  23. Graham Fernando's Avatar
    I don't know if the solution for this problem is above, but if you come across this problem just restart the mobile. Whenever I do a security wipe I immediately make a reboot so that it completes in less than 30 minutes. And that won't cause any problem...

    Posted via CB10
    06-21-16 07:45 AM
73 123

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