1. CrackBerry Question's Avatar
    I have Sennheiser PMX 70 sport headphones that utilize a standard stereo 3.5mm mini jack. The jack is 1.5cm in length. I have used these with an mp3 player and my laptop.

    However, when I attempted to push the jack into the headphone port of my Z30, the jack would not go in all the way. I could only hear music in the headphone when I was putting a little pressure on the jack at the place where it stopped inserting.

    I didn't want to push very hard or attempt to force the jack in and run the risk of damaging the phone. Does the Z30 need a different headphone jack, or should the one on my 8 year old Sennheisers work?
    03-11-16 04:19 PM
  2. semime's Avatar
    Those are the same dimensions used on the BlackBerry Z30. Examine the audio jack of your phone with a flashlight to see if there is any lint or debris preventing it from making appropriate contact.
    03-11-16 04:41 PM

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