1. Pulkitjhri's Avatar
    While updating device software from 10.2.1.3054 to 10.3.1.1565 from blackberry link software it show An error has occurred while downloading software of your device.Please verify your internet connection or try again later,if the problem persists.
    02-26-15 03:55 AM
  2. neel69's Avatar
    Check your WiFi connectivity.

    Posted via CB10
    02-26-15 08:21 AM
  3. Anil Kamthe's Avatar
    Do update from BlackBerry Link software

    Posted via CB10
    02-26-15 09:56 AM
  4. laplace52's Avatar
    While updating device software from 10.2.1.3054 to 10.3.1.1565 from blackberry link software it show An error has occurred while downloading software of your device.Please verify your internet connection or try again later,if the problem persists.
    I got the same errors using Link. Eventually, I had to disconnect Link and wipe the device to free up space so that I could do an OTA update.

    Posted via CB10
    02-26-15 10:06 AM
  5. Anil Kamthe's Avatar
    Try that thing then

    Posted via CB10
    02-26-15 10:43 AM
  6. henry007's Avatar
    Solution - Security wipe first before updating

    Posted via CB10
    02-27-15 12:17 AM
  7. rtberliana's Avatar
    Exactly having the same problem. I've tried all methods to update my Z3 to 10.3.1.
    - OTA: Not enough space problem (1.2 GB)
    - BB Link: connection problem (wi-fi supposed to be fine)
    - Web: also connection problem.

    02-27-15 10:41 AM
  8. grayden47's Avatar
    Mine is also saying that there is no space on my phone but I got 5.2G on my phone but still don't want to work!!! What do I do

    Posted via CB10
    03-03-15 06:17 PM
  9. friestiane's Avatar
    Up

    Posted via CB10
    03-08-15 05:37 PM
  10. friestiane's Avatar
    I can up to 10.3
    Why do I keep getting the software update error on my Z3?-img_20150309_003656.png

    Posted via CB10
    03-08-15 05:38 PM

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