1. Mustafa Bepari's Avatar
    Hi,

    My friend just came to me with his newly purchased Z3 haha, it's stuck on the lockscreen. Whatever he types, the phone doesn't register any input on the password entry box and the screen reader keeps reading the numbers pressed.

    Tried holding down the power button, even with the volume buttons and nothing works.

    Any quick solution please?

    Z10STL100-1/10.3.0.1154
    11-30-14 07:00 AM
  2. johnnyuk's Avatar
    Hold both volume buttons until the phone turns off.

    Posted from my BlackBerry Z30STA100-2/10.3.1.1154 on O2 UK - Activated on BES10.2.4
    11-30-14 07:08 AM
  3. Mustafa Bepari's Avatar
    Hold both volume buttons until the phone turns off.
    Read my post again.

    Z10STL100-1/10.3.0.1154
    11-30-14 10:57 AM
  4. mrfreeze's Avatar
    You tried that and it doesn't restart?

    It can take up to 30 seconds.


    Wait until the battery dies or run an autoloader and reload the OS.

    Posted via CB10
    11-30-14 11:20 AM
  5. Faizan Syed's Avatar
    Turn off the screen reader first, to turn off press the power/lock button three times quickly.

    Posted via CB10
    Mustafa Bepari likes this.
    11-30-14 11:29 AM
  6. johnnyuk's Avatar
    Read my post again.

    Z10STL100-1/10.3.0.1154
    For your rudeness I hope the phone is broken.

    I already read your post. Holding both the volume buttons until the phone turns off is the only way a locked up Z3 is going to turn off, until the battery goes flat. So how about you keep doing it until it works or stop asking for help.

    Posted from my BlackBerry Z30STA100-2/10.3.1.1154 on O2 UK - Activated on BES10.2.4
    11-30-14 12:47 PM
  7. gurubhai13's Avatar
    Dear your screen readers is on so please press.3 time power button then your screen readers is off get try

    Posted via CB10
    11-30-14 01:13 PM
  8. Mustafa Bepari's Avatar
    For your rudeness I hope the phone is broken.

    I already read your post. Holding both the volume buttons until the phone turns off is the only way a locked up Z3 is going to turn off, until the battery goes flat. So how about you keep doing it until it works or stop asking for help.
    One, I wasn't being rude to you. I just thought you haven't paid attention, we are humans and we tend to make mistakes.

    Two, the phone doesn't register any key presses. Before I made a post here, I've tried everything else I found on the web. My error for not mentioning. Sorry about that.

    Three, if you can't say good, it's best to stop being rude to people without knowing or understanding things.

    Z10STL100-1/10.3.0.1154
    11-30-14 01:56 PM
  9. Mustafa Bepari's Avatar
    Turn off the screen reader first, to turn off press the power/lock button three times quickly.

    Posted via CB10
    Thanks a lot dude! This solved the problem. Chummi mere bhai!

    Thanks to gurubhai13 as well. Appreciate your quick replies.

    Z10STL100-1/10.3.0.1154
    11-30-14 02:02 PM
  10. gurubhai13's Avatar
    Welcome bhai

    Posted via CB10
    12-01-14 12:47 PM

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