11-16-15 09:28 PM
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  1. Brian Johns1's Avatar
    Brian Johns1
    Hi, my Z10 is not showing as connected on BlackBerry Link when connected by USB. I have tried all USB sockets. Devices charges when connected. PC is new with Windows 10 OS. Any suggestions? Brian.

    Posted via CB10
    11-14-15 03:10 AM
  2. Fool Guy's Avatar
    Fool Guy
    Do you have updated BlackBerry Link/Blend installed ?
    11-14-15 03:27 AM
  3. ChrisLeNeve's Avatar
    ChrisLeNeve
    Settings - storage and access - USB - ensure USB mass storage mode is on and Charge only mode in off.

    Posted via CB10
    11-14-15 03:38 AM
  4. Brian Johns1's Avatar
    Brian Johns1
    Thanks. Have latest BlackBerry Link on PC. Checked USB settings but still shows as device disconnected on Link.

    Posted via CB10
    11-14-15 06:40 AM
  5. blackberry388's Avatar
    blackberry388
    Mine does that sometimes when you got to file-explorer click on network on left hand pane sometimes it shows up there for some strange reason
    11-14-15 09:38 AM
  6. Johnny Dollar's Avatar
    Johnny Dollar
    Originally Posted by Brian Johns1
    Thanks. Have latest BlackBerry Link on PC. Checked USB settings but still shows as device disconnected on Link.

    Posted via CB10
    Link drivers are not installed properly.

    1. Delete Link then reinstall and reboot computer without phone plugged into USB. Plug phone in and computer should now recognize the phone with associated storage drives (internal and microUSB).

    2. If the above does not work temporarily disconnect net connection and temp disable any antivirus/firewall software on computer and repeat step 1. The software could be blocking access to necessary Link files. When you know everything is working reconnect everything back.

    Hope this helps.

    Posted with my Super Happy Fun-time Q5!
    11-14-15 09:47 AM
  7. Brian Johns1's Avatar
    Brian Johns1
    Thanks, BlackBerry Link now shows Z10 as connected but will not back up contacts or calendar as only connected through WiFi. I'm sure I'm just missing something very basic, but when you don't know you don't know!

    Posted via CB10
    11-14-15 01:59 PM
  8. Brian Johns1's Avatar
    Brian Johns1
    Sorry, it's not as good as I thought. Rebooted all and now Z10 is shown on BlackBerry Link as disconnected! Thanks for your continued help.

    Posted via CB10
    11-14-15 02:11 PM
  9. Brian Johns1's Avatar
    Brian Johns1
    Thanks all for your suggestions, a new USB lead resolved everything! I should have checked that first.

    Posted via CB10
    11-16-15 08:13 AM
  10. joeldf's Avatar
    joeldf
    Glad you got it figured out and working.

    Posted via CB10
    11-16-15 10:01 AM
  11. Johnny Dollar's Avatar
    Johnny Dollar
    Originally Posted by Brian Johns1
    Thanks all for your suggestions, a new USB lead resolved everything! I should have checked that first.

    Posted via CB10
    Good troubleshooting.

    Posted with my Super Happy Fun-time Q5!
    11-16-15 09:28 PM
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