1. Tisha Christian's Avatar
    My battery ran out while travelling overseas, when I reached my destination, I realised my z10 won't start.
    - When plugged in, the red light blinks once every few minutes.
    - When I press the power button, it blinks twice after about 10 seconds.
    - When I remove the battery while it's still plugged in, the red light stays for a couple of seconds and then goes off.
    - It does not connect to my computer.
    - I do not have warranty.

    .. any fix..?
    12-28-13 09:12 AM
  2. diegonei's Avatar
    Let it charge for at least an hour and then try turning it on again.

    Posted via CB10
    12-28-13 09:32 AM
  3. Tisha Christian's Avatar
    Let it charge for at least an hour and then try turning it on again.

    Posted via CB10
    I've put it on charge for over 3 hours now!
    12-28-13 09:43 AM
  4. anon721037's Avatar
    Pull your battery, and leave plugged in. Then after a few min put battery back in.

    Posted on my Z30 on CB10.
    12-28-13 10:29 AM
  5. Tisha Christian's Avatar
    Pull your battery, and leave plugged in. Then after a few min put battery back in.

    Posted on my Z30 on CB10.

    not working! ):
    12-28-13 10:42 AM
  6. FF22's Avatar
    Make sure to charge it - again for at least an hour. Then

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully BLACK< KEEP HOLDING THROUGH THE Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above


    If that does not work, find an Autoloader in the OS (or even the Leak) subforum. Run it, when it asks for Bootrom or such, plug in the usb. See if it runs - it opens a Dos Box and numbers and text will click away. Once the Dos Box closes, remove usb and see if the phone reboots. The autoloaders are LARGE and can take time to download.
    diegonei likes this.
    12-28-13 10:50 AM
  7. diegonei's Avatar
    They will also wipe your device clear. Only stuff stored on the SD card will survive that.

    But a wipded device is better than no device.
    12-28-13 03:15 PM
  8. Tisha Christian's Avatar
    I already mentioned, my device is NOT connecting to the computer, how do I wipe then?
    12-29-13 06:42 AM
  9. photoman355's Avatar
    Mine is sometimes a bit sticky when starting up. I found I had to get the timing right when releasing the power button. To turn on the phone hold down the power button, after 10 seconds or so you'll see the red light flash on then go off again. Just after the light goes out 1-2 seconds later release the power button, hopefully it will now boot.

    If you can't get it to do anything, which is what happened to me when I first got the phone, you could try reloading the OS via a computer. This will wipe all your data so do it as a last resort. Interestingly the procedure to power/boot my phone became a lot more reliable with the newer OS updates.

    Posted via CB10
    12-29-13 06:54 AM
  10. RADEoN1337's Avatar
    You can try and autoloader a handful of times. I'm not sure what the two led pattern means offhand. Just open it up and keep hitting the power button on the phone until hopefully something works.

    Posted via CB10
    12-29-13 07:23 AM
  11. Tisha Christian's Avatar
    I suppose it's time to buy a new phone. Nothing works. Ugh.
    12-29-13 07:37 AM
  12. trinichindian's Avatar
    I already mentioned, my device is NOT connecting to the computer, how do I wipe then?
    Leaving the battery out, connect it to a PC and see if Link detects it. If it does, try doing a factory reset, using th e Reload device software option.


    If link does NOT see it even with the battery out, u really need that warranty.
    12-29-13 07:39 AM
  13. arrowz's Avatar
    if the red led always blinking every time when you plug the battery, then your phone is hardware issue, it is dead.

    my wife z10's like that, and send it to blackberry and waiting for replacement, have 1 year warranty.

    if not: take off the battery, connect z10 to computer, flash new os with autoloader.
    12-29-13 09:15 AM
  14. BlackJack-21's Avatar
    If you have a charger that have a higher power output than the standard one, that might help. If not, try a new battery. If the new battery doesn't work, well then, you have no other option. Send it my way, I'd like to see it for myself. Good Luck.

    Posted via CB10
    12-29-13 09:30 AM
  15. FF22's Avatar
    One more idea kind of mentioned above. If you have any signs of life - blinking led for instance, download an Autoloader for any OS that matches your device. Either official or leak (found in the OS subforum here - the devices while all z10's have models for different areas of the world).

    Run the Autoloader. It will say something about bootrom. Plug in the USB or unplug and plug it in again (maybe you'll hear the usb bong sound). Wait and see if the Autoloader starts running - it might take 5 minutes.

    Good luck.
    12-29-13 11:55 AM
  16. xales's Avatar
    Best idea throw it in rubbish and get u New fone lol

    Posted via CB10
    12-29-13 12:57 PM
  17. diegonei's Avatar
    You could try giving BlackBerry a call. They may be able to help, warranty it not.


    help@blackberry.com

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry� Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Geb�hrenfrei)
    North-America: 1 877 255 2377 (Toll Free)
    UK: 0808 100 7466 (Toll Free UK only)
    Outside UK: +44 1753 558400
    Worldwide: 1 519 888 6181

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)


    Posted via CB10
    12-29-13 01:15 PM
  18. Tisha Christian's Avatar
    Turns out the phone was really dead.
    No worries, ended up buying a limited edition z10 (red one) for CND$285 haha.
    Alls well that ends well.
    FF22 and diegonei like this.
    01-02-14 11:03 AM
  19. Brickleberry's Avatar
    Turns out the phone was really dead.
    No worries, ended up buying a limited edition z10 (red one) for CND$285 haha.
    Alls well that ends well.
    Would you be willing to trade for a brand new one white or black?

    Posted via CB10
    01-02-14 09:34 PM
  20. Tisha Christian's Avatar
    Would you be willing to trade for a brand new one white or black?

    Posted via CB10
    Never!
    Sorry!
    It's just so gorgeous.
    01-03-14 10:52 AM
  21. noney west's Avatar
    please help; my bbz10 has blocked
    07-17-14 06:13 AM
  22. scrannel's Avatar
    please help; my bbz10 has blocked
    More information please. Do you mean the PIN or IMEI is blocked and cannot be used on any carrier?
    07-17-14 08:50 AM

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