1. username200's Avatar
    Hello guys,

    I bought a Z10 used 6 months ago. Currently, the battery doesn't charge and my phone doesn't turn on. I am pretty much convinced it is a hardware issue as i tried taking out and inserting the battery, (2) let it "charge" for a significant time

    Now the problem is that since I have bought it used, I dont really know how to get it repaired on warranty. It should still have the 1 year warranty as it hasn't even been one year since the Z10 was launched.

    I am currently on Wind, but since I bought it used I doubt they'll be able to help me.

    I apologize if there is any other thread on this, I am really new on this forum and this is my first post, and if there is another thread you could just link me up on that.

    Thanks!
    01-15-14 01:25 PM
  2. bspence87's Avatar
    I think that you would either have to go through the original owner, or Blackberry directly..
    No harm in trying with WIND though.

    How is the Z10 on Wind, I'm in the process of setting my girlfriend up with a z on WIND?
    01-15-14 02:25 PM
  3. FF22's Avatar
    Generally (repeat, generally) the warranty only applies to the original purchaser. If you can contact the person who sold it, that might be better. But otherwise, you can try and see if it is warrantied. Then BB does not usually deal directly with customers meaning, carriers handle warranty issues.

    You can try reloading the OS or use an autoloader for the LEAK which might help. Check the Leak subforum for the autoloader - you can sometimes load with the battery OUT of the device.
    01-15-14 08:28 PM

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