1. Willian Silva's Avatar
    Hi folks,

    I have a Z10 with BB OS 10.0. I'm having awkward behaviors. I have plugged the original headphones on Z10, once I did that, it now always start a incoming or out call, it think is plugged to headphone. I have to switch manualy to device and it's take a usefull time. Technical support said I have to update my BBOS10.0 to BBOS10.1.

    They gave me some informations, but something is not right. I have to follow the steps from guide <Update your device software - User Guide - BlackBerry Link for Windows - 1.0>. The big issue is, there is no such option "Install Update" on my BBLink. Somebody had this issue?

    Thanks,

    @WillianBR
    07-16-13 04:31 PM
  2. goutiermy's Avatar
    1: Make first an backup
    2: start BlackBerry Link and connect your phone
    3: open the setting tab on bblink.
    4: switch off the phone than you will see the update icon on bblink

    Posted via CB10
    07-16-13 05:06 PM
  3. Willian Silva's Avatar
    Thank you!
    07-18-13 10:01 PM
  4. diegonei's Avatar
    Let us know how it goes.

    Posted via CB10
    07-18-13 11:06 PM

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