1. yeo123's Avatar
    Mine Z10/STL2 on 10.2.2.1531 for a month. I'm viewing news (news loaded by BlackBerry World) suddenly screen blackout and restart. I'm disappointed of occurred and BlackBerry should look into this issue. Anyone' s experience this issue. Thank you.

    Posted via CB10
    10-05-14 11:22 AM
  2. Michael Weinberger's Avatar
    Try taking the battery out, and putting it back in. sometimes its a hardware issue with the battery not fitting in perfectly.
    10-05-14 11:28 AM
  3. FF22's Avatar
    As suggested, while it is on, slap the z10 into your palm with some force and see if it turns off/reboots. If so, shim with a piece of paper at the bottom of the battery.
    10-05-14 06:43 PM
  4. jansob's Avatar
    As suggested, while it is on, slap the z10 into your palm with some force and see if it turns off/reboots. If so, shim with a piece of paper at the bottom of the battery.
    U helped me a paper and ceased to restart
    FF22 likes this.
    10-05-14 09:35 PM
  5. yeo123's Avatar
    As suggested, while it is on, slap the z10 into your palm with some force and see if it turns off/reboots. If so, shim with a piece of paper at the bottom of the battery.
    i have checked battery and door. This is not battery bad contact problem. The OS is not stables cause sudden blackout screen and restart. Thank you

    Posted via CB10
    10-06-14 12:53 AM
  6. silversmith75's Avatar
    Mine Z10/STL2 on 10.2.2.1531 for a month. I'm viewing news (news loaded by BlackBerry World) suddenly screen blackout and restart. I'm disappointed of occurred and BlackBerry should look into this issue. Anyone' s experience this issue. Thank you.
    Posted via CB10
    how many times has it done it? if it was only the once i wouldn't worry if it is continuing to do it . i would look at more into it...
    10-06-14 12:58 AM
  7. yeo123's Avatar
    how many times has it done it? if it was only the once i wouldn't worry if it is continuing to do it . i would look at more into it...
    So far that only once blackout and restart. Hopefully should not happening again.

    Posted via CB10
    10-06-14 03:15 AM
  8. silversmith75's Avatar
    So far that only once blackout and restart. Hopefully should not happening again.

    Posted via CB10
    Ya I wouldn't worry about it. I had an iPhone that would restart all the time. You have to remember that a phone these days is a computer and sometimes they need a restart. It's not a big deal

    Posted via CB10
    10-06-14 09:23 AM
  9. newcollector's Avatar
    I had the problem start up suddenly one day. Here is what I did to fix it. Remove the battery and then put it back in. Gently press down on the battery top so that the battery contacts retract slightly, then release. Most of the time the problem is the contacts remain slightly retracted which causes the battery to be loose. By freeing up the contacts to retract and release, it keeps the battery contact solid and tight. I didn't have to use paper to wedge the battery, at least in my situation.
    10-06-14 03:01 PM
  10. KenFletch's Avatar
    Loose battery usually. This was happening to me. Every movement except the most gentle was rebooting the phone. I shimmed the battery with a little pile of paper rectangles and no problems since.

    Another reason why fixed bateries might be better

    HTC TOUCH, Nokia-N97, BlackBerry Torch 9800, Z10
    10-07-14 12:44 AM
  11. manofsin's Avatar
    I experienced it a lot but what should I do z10 have a great feel my z10 is a one year old but it performs almost new
    Except for the restarting part hehe
    Posted via CB10
    10-07-14 01:46 AM

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