1. NoLimitz80's Avatar
    I have a customer who put his Z10 into demo phone mode and does not remember the password he entered for it. So when going to settings the phone asks for the password. How do I get his phone back to factory fresh without being able to enter the settings to pick to wipe his phone? I tried Blackberry Desktop Manager but I see this doesn't do anything with the Z10. I am downloading Blackberry Link to see if I can do anything in there.
    04-23-13 01:40 PM
  2. RazzBerry's Avatar
    Link should do it with a full OS reinstall. Back him up first
    04-23-13 01:43 PM
  3. Phill_UK's Avatar
    Try 'instoredemo' as the password.
    04-23-13 01:45 PM
  4. NoLimitz80's Avatar
    Try 'instoredemo' as the password.
    instoredemo is the default. After entering the default the password asks to be changed which this customer did and does not remember what he changed it to.
    04-23-13 01:48 PM
  5. NoLimitz80's Avatar
    Link should do it with a full OS reinstall. Back him up first
    Trying this out as we speak. But would I want to back him up because of the forgotten password?
    04-23-13 01:50 PM
  6. Phill_UK's Avatar
    Trying this out as we speak. But would I want to back him up because of the forgotten password?
    Probably best not to. He'll just have to set it up again from scratch.
    04-23-13 01:52 PM
  7. MackyW's Avatar
    I have a customer who put his Z10 into demo phone mode and does not remember the password he entered for it. So when going to settings the phone asks for the password. How do I get his phone back to factory fresh without being able to enter the settings to pick to wipe his phone? I tried Blackberry Desktop Manager but I see this doesn't do anything with the Z10. I am downloading Blackberry Link to see if I can do anything in there.
    Were you ever able to take care of this?
    08-17-13 09:19 PM
  8. NoLimitz80's Avatar
    Were you ever able to take care of this?
    Yes had to restore in Link.
    01-06-14 09:42 PM

Similar Threads

  1. Z10 In-Store demo a disaster
    By xbrotha in forum General BlackBerry News, Discussion & Rumors
    Replies: 61
    Last Post: 04-08-13, 11:14 PM
  2. z10 and buggy clock app behaviour when using bedside mode
    By kacophony in forum BlackBerry Z10
    Replies: 8
    Last Post: 03-08-13, 08:10 PM
  3. Is the Z10 Retail Demo Mode Bad?
    By kelexiong in forum BlackBerry Z10
    Replies: 1
    Last Post: 02-05-13, 01:00 AM
  4. Just used the store demo and am definitely buying the Z10!
    By Charles Martin1 in forum BlackBerry Z10
    Replies: 5
    Last Post: 02-03-13, 02:09 PM
  5. Thought for BB10 in-store demo mode on phones/PB
    By playboldbook in forum General BlackBerry News, Discussion & Rumors
    Replies: 0
    Last Post: 01-18-13, 11:40 AM
LINK TO POST COPIED TO CLIPBOARD