Z10 Screenshot option not working!

So I'm on CB10 about to post a picture to what I'm listening to on my Z10 (which is another thread on CB at the moment). I load up Macklemore The Heist, take a screenshot, go look for it in my camera folder and.....NOTHING! Figure ok, it might not have taken, user error. Try it again and.....NOTHING.

Now I'm getting irritated, try something else like my home screen and.....NOTHING! Restart the phone and try again....NOTHING! Do a battery pull and try again.....NOTHING!

Anyone else experiencing this issue. It's weird because I've used the feature before and now it's not working.

Posted via CB10 using a Z10

Nope mine seems to work fine. Have you tried doing a reboot on the phone to see if that fixes the issue??. If you have and its still doing it, could be a 3rd party app causing issues??

It's on device memory, not the SD card.


Posted via CB10

When you press the volume up & down together, do you actually hear the sound of it taking a screen shot?

Try restarting the device, and trying again.

Screen shots get saved to the device, not the sd card so check the pictures folder there. As for the lock screen, it doesn't take screen shots of that anymore

Posted via CB10

Originally Posted by bluetroll

It's on device memory, not the SD card.


Posted via CB10

No I checked that, even switched the camera option within settings from save to microSD back to internal memory just to test it out. Figured it would then save the shot to the camera folder directly on the phone and it still didn't work.

Posted via CB10 using a Z10

Originally Posted by cjcampbell

Screen shots get saved to the device, not the sd card so check the pictures folder there. As for the lock screen, it doesn't take screen shots of that anymore

Posted via CB10

Yup I hear the camera sound and I've already restarted and did a battery pull as well.

I stated that in my post.

Posted via CB10 using a Z10

Really? No one has experienced this or can assist with this issue? This is going to suck if I have to download an app to do something the phone should be doing.

Posted via CB10 using a Z10

Sorry mine works still! Just had to go find it from the device memory folder, as previously stated.

Attachment 152098

Posted from my Z10 via CB10

Originally Posted by Carmels

Really? No one has experienced this or can assist with this issue? This is going to suck if I have to download an app to do something the phone should be doing.

Posted via CB10 using a Z10

When you go to "Pictures", click on the "Recent" tab (if not defaulted) on the bottom left of your screen. Do you see the screenshots under the "Recently Added"?
How about under the "Camera" tab and listed in the category "April 2013 (Media Files: #)"?

:devil:

Mine works fine but I will admit it took me ages to find the image on my device the first time I did it...

Posted via CB10

Originally Posted by Carmels

Really? No one has experienced this or can assist with this issue? This is going to suck if I have to download an app to do something the phone should be doing.

Sorry, screen shots have always worked for me. Always in 'Camera' folder, on Device, no matter where Camera is set to store photos. (I have Save Pictures on Media Card 'On', screen shots still wind up in \Device\Camera.)

Originally Posted by aziandevil

When you go to "Pictures", click on the "Recent" tab (if not defaulted) on the bottom left of your screen. Do you see the screenshots under the "Recently Added"?
How about under the "Camera" tab and listed in the category "April 2013 (Media Files: #)"?

:devil:

Thanks for the suggestions. But no cigar. :(

I've even just backed up everything on my phone and reformatted my microSD card. Left ever thing off the card and tried taking a screenshot...
NOTHING! I don't know why this feature stopped working and I know it is not me as I've used it before when I first got the phone. So my suspension is I have an app that's causing me some irritation!

Posted via CB10 using a Z10

Originally Posted by Carmels

Thanks for the suggestions. But no cigar. :(

I've even just backed up everything on my phone and reformatted my microSD card. Left ever thing off the card and tried taking a screenshot...
NOTHING! I don't know why this feature stopped working and I know it is not me as I've used it before when I first got the phone. So my suspension is I have an app that's causing me some irritation!

Posted via CB10 using a Z10

Do you have a work account setup? If so, the screenshot will be in the work profile. If you want to see it in the personal profile, you must lock work account before taking a screenshot.



Posted via CB10

Wonder if it won't let you take screen caps of protected media. Sounds odd that you're the only one reporting this issue.

Mine works fine.
Attachment 152189

BBX-I Said it!

Originally Posted by igotaq

Do you have a work account setup? If so, the screenshot will be in the work profile. If you want to see it in the personal profile, you must lock work account before taking a screenshot.



Posted via CB10

Yup! Switched over to my work profile with balance and under pictures, there were all the screenshots! :) Wow! How did you figure this out? I wouldn't have never of thought about that.

Thank you!

Posted via CB10 using a Z10

Now how do I lock my work account before taking a screenshot?

Posted via CB10 using a Z10

Not to thread hijack, but I can't seem to take a screen shot of my lock screen.... screen shots work fine when the phone is unlocked but not on the lock screen... any ideas?



Posted via CB10

Originally Posted by Core_Frequency

Not to thread hijack, but I can't seem to take a screen shot of my lock screen.... screen shots work fine when the phone is unlocked but not on the lock screen... any ideas?



Posted via CB10

This was removed in the latest updates, but there is a work around. Start Up the music player and play any song. Lock it and voila. Screen shot for your lock screen will work this way.

Posted from my ZED10

Originally Posted by Carmels

Now how do I lock my work account before taking a screenshot?

Posted via CB10 using a Z10

Open quick settings thingy from home screen. (swipe down) click on balance and it will lock your work account.


Posted via CB10

Originally Posted by Carmels

Wow! How did you figure this out? I wouldn't have never of thought about that.

Thank you!

Posted via CB10 using a Z10

I'm a psychic lol. Jk.

That's the security of balance. I think it's a good thing.



Posted via CB10

I just tested this on my device and also heard the camera click but couldn't find the picture.

When I went through the device help, it instructed me to look on the WORK side of the device if blackberry balance is installed.

Sure enough, all 3 screen shots showed up in pictures.

hope that helps!

I can't seem to be able to capture screenshot nor be able to use the camera. Holding the volume keys together on the Z10 for me no longer 'clicks'. Further when I start the camera it says 'Camera can't be started '....:crying:

Not only does the screen shot not work, the normal camera doesn't work either. Screen capture "clicks" but no picture. Camera takes a picture, shows the thumb nail, but when you click on the thumb nail to see it, it's gone.
I have deleted most media files, pulled battery, updated to the latest available OS. Still no camera action. I feel bad now for recommending Z10 to everyone the first few months I had it. Never again.:mad: