1. pjt1's Avatar
    I have a z10, just over a year old. Phone was working great, then screen stopped working? Took to Rogers to plug into diagnostic software. They reset the phone, now it is stuck at the step-up as the touch screen still isn't responding. With the setup not finished the diagnostic software will not work? [Roger's suggestion is to let them send it to their repair for a minimum charge of $50.00 just for the tech to look at it ? ] Have removed SIM and battery, let sit and tried again, no luck. All updates had been done, new battery put in 3 months ago, and it has been swimming / abused / dropped. It was an awesome phone until now!
    Does anyone have any suggestions? Thanks for your time
    09-05-14 04:18 PM
  2. Gus's Avatar
    You can buy a new one unlocked from BlackBerry Canada for $199+ tax and shipping. I wouldn't spend a penny on repairs.

    Posted via CB10
    09-05-14 04:31 PM
  3. Gus's Avatar
    Let me know if you want the coupon code. My friend ordered one a few weeks ago.

    Posted via CB10
    09-05-14 04:32 PM
  4. jpvj's Avatar
    You could open the device and check if the connector from the screen/digitizer is loose. That is a very simple operation.
    If the digitiser is defective, a new screen is quite easy to replace and not that expensive.

    See youtube for instruction videos.
    09-05-14 04:55 PM

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