1. 1DanDan's Avatar
    Hi All,

    First time post on this forum.

    Have had my Z10 since early February and absolutely love it (moved from iPhone 4S).

    Now that I've gotten that out of the way, I have started to notice that my screen doesn't black out / lock when I am on a call, causing my cheek to start pressing mute/dialling pad/numbers etc. Marginally annoying, but my current workaround is to press the button on the top of the phone to black out/lock the screen.

    My memory might not be serving me correctly, but I am sure the phone had the ability to do this when I first purchased it.

    Has anybody else experienced this? I went into the store and they recommended that I 'backup and restore' the phone to see if this helps (haven't done this yet, given the 'fun' in restoring the contacts list, etc). I wanted to cover all bases prior to doing the aformentioned and/or getting a replacement Z10.

    Blackberry Z10 STL100-02 on UK o2 network
    Edit: Software release 10.0.10.90
    04-30-13 09:44 AM
  2. wxmancanada's Avatar
    Just covering the bases here - are you sure the proximity sensor is contacting your ear/side of your head?

    If you're not sure, start a call and place your hand over the top portion of the phone (speaker area). Does it stay on or turn off?
    05-02-13 08:20 PM

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