You're probably better off going back to the seller and having it swapped if you can.
If that's a no go, you can contact BlackBerry's support.
Rim Support
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email:
playbooksupport@blackberry.com
(UK Support) 0800 096 2805
Playbook French Support
Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
Phone : 0800 914 533 (within 90 days from activation)
BlackBerry® Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805
Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...
Germany: 0800 1816530 (Gebührenfrei)
North-America: 1 877 255 2377 (Toll Free)
UK: 0808 100 7466 (Toll Free UK only)
Outside UK: +44 1753 558400
Worldwide: 1 519 888 6181
Helpdesk for BlackBerry devices -except PlayBook- for Germany:
0180 3302626)
help@blackberry.com