1. Varun Luthra's Avatar
    My Z10 screen does not go black during call when I place the phone on my ear, which causes unwanted press of icons or sometimes call gets disconnected because my ear touches the end call icon. I have to manually lock the screen using lock button, which is irritating.

    Is this a setting I am missing, because it used to work fine about 2 weeks ago and started to happen suddenly. I have been using it for about a year now.

    Z10STL 100-1/10.3.1.2576
    04-02-15 02:39 AM
  2. Varun Luthra's Avatar
    Anyone?

    Posted via CB10
    04-02-15 04:58 AM
  3. pooar's Avatar
    your proximity sensor is busted
    04-02-15 04:59 AM
  4. Varun Luthra's Avatar
    your proximity sensor is busted
    Proximity sensor is working in the bbve tests.

    Posted via CB10
    04-02-15 08:11 AM
  5. Bash_Man's Avatar
    Proximity sensor is working in the bbve tests.

    Posted via CB10
    Do you have a screen protector on your Z10?
    04-02-15 08:24 AM
  6. Rustybronco's Avatar
    My Z10 screen does not go black during call when I place the phone on my ear, which causes unwanted press of icons or sometimes call gets disconnected because my ear touches the end call icon. I have to manually lock the screen using lock button, which is irritating.

    Is this a setting I am missing, because it used to work fine about 2 weeks ago and started to happen suddenly. I have been using it for about a year now.

    Z10STL 100-1/10.3.1.2576
    Somewhere along the line you changed something as .2576 wasn't available a year ago. I think it's time to figure out what you did to the device prior to this happening. I.E., changed the OS you were using.
    04-02-15 08:42 AM
  7. hanx1119's Avatar
    Same as my Z10

    Posted via CB10
    04-02-15 08:52 AM
  8. dkreeg's Avatar
    Works fine on my 100-3/10.3.1.2708

    Posted via CB10
    04-02-15 09:10 AM
  9. kdhingra307's Avatar
    try to rub the area around proximity sensor might be dust there, happens to me some time cleaning that help me
    04-02-15 09:16 AM
  10. Varun Luthra's Avatar
    Yes, I've a screen gaurd

    Posted via CB10
    04-02-15 09:30 AM
  11. AmritD's Avatar
    Yes, I've a screen gaurd

    Posted via CB10
    Make sure your screen guard isn't coming in way of the proximity sensor. That maybe the reason. Or it could be a OS bug also


    Q5SQR100-3/10.3.1.2243
    04-02-15 09:34 AM
  12. Bash_Man's Avatar
    Yes, I've a screen gaurd

    Posted via CB10
    I had a screen protector on my Z10 that blocked the screen from going off while on a phone call.

    Try removing the screen protector, make a phone call and see if the screen will go off. If it does, then sensors are getting blocked.

    Cheers
    04-02-15 10:03 AM
  13. Varun Luthra's Avatar
    It was indeed because of screen gaurd.

    Posted via CB10
    Bash_Man likes this.
    04-07-15 10:28 AM
  14. Bash_Man's Avatar
    It was indeed because of screen gaurd.

    Posted via CB10
    Excellent. Glad it was a quick fix.

    For a screen protector, I like these ones:
    http://www.amazon.ca/Tech-Armor-Blac...UvbUpU11540671

    It has all the cut-outs for the sensors, so it doesn't cause issues like that.

    Good luck.
    04-07-15 10:41 AM

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