04-14-13 03:07 PM
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  1. jstarett's Avatar
    jstarett
    Like the title states my z10 refuses to connect unless I am in usb mass mode. I turn it off and it's like my phone doesn't even exist. I reinstalled the link app and I noticed the smart phone driver didn't install...b does anybody have any suggestions.
    Posting some screen shots
    Z10 refusing to mount-img_00000003.jpg
    Z10 refusing to mount-img_00000004.jpg
    Z10 refusing to mount-img_00000005.jpg

    Posted via CB10
    04-13-13 10:50 PM
  2. xamdam's Avatar
    xamdam
    Make sure under settings storage that file sharing is turned on and usb for Windows is picked or set to auto.

    Posted via CB10, BB10, Z10
    04-13-13 11:05 PM
  3. Thud Hardsmack's Avatar
    Thud Hardsmack
    Trusted Member
    Moderator
    Originally Posted by jstarett
    Like the title states my z10 refuses to connect unless I am in usb mass mode. I turn it off and it's like my phone doesn't even exist. I reinstalled the link app and I noticed the smart phone driver didn't install...b does anybody have any suggestions.
    Posting some screen shots
    Click image for larger version.  Name: IMG_00000003.jpg  Views: 935  Size: 56.3 KB  ID: 151009
    Click image for larger version.  Name: IMG_00000004.jpg  Views: 933  Size: 41.7 KB  ID: 151010
    Click image for larger version.  Name: IMG_00000005.jpg  Views: 932  Size: 38.2 KB  ID: 151011

    Posted via CB10
    I don't own a Z10 so I can't say yay or nay with any certainty. However, I do have a Bold 9930 and when plugging it in to my computer, I'm presented with the options "USB Mass Storage", "Sync", and "Charge Only". If I select USB, it mounts like a regular USB drive; if I select Charge Only nothing happens except that my Bold starts charging, same thing if it's off.
    04-13-13 11:08 PM
  4. jstarett's Avatar
    jstarett
    Originally Posted by xamdam
    Make sure under settings storage that file sharing is turned on and usb for Windows is picked or set to auto.

    Posted via CB10, BB10, Z10
    I have and I have tried both the auto and the windows separately.

    Posted via CB10
    04-13-13 11:08 PM
  5. jstarett's Avatar
    jstarett
    Originally Posted by Reubechs
    I don't own a Z10 so I can't say yay or nay with any certainty. However, I do have a Bold 9930 and when plugging it in to my computer, I'm presented with the options "USB Mass Storage", "Sync", and "Charge Only". If I select USB, it mounts like a regular USB drive; if I select Charge Only nothing happens except that my Bold starts charging, same thing if it's off.
    We don't have that option in z10.... at least I have not seen it!

    Posted via CB10
    04-13-13 11:09 PM
  6. xamdam's Avatar
    xamdam
    Originally Posted by jstarett
    I have and I have tried both the auto and the windows separately.

    Posted via CB10
    See if windows has an update for usb drivers or the manufacturer of the pc.

    It's seems a driver issue.

    Posted via CB10, BB10, Z10
    04-13-13 11:10 PM
  7. Thud Hardsmack's Avatar
    Thud Hardsmack
    Trusted Member
    Moderator
    Also, try the Snipping Tool for screenshots (built in). Allows fullscreen/desktop, window only, and free area select.
    04-13-13 11:10 PM
  8. jstarett's Avatar
    jstarett
    Originally Posted by xamdam
    See if windows has an update for usb drivers or the manufacturer of the pc.

    It's seems a driver issue.

    Posted via CB10, BB10, Z10
    It has searched windows update and can not find the updated driver.
    04-13-13 11:14 PM
  9. Thud Hardsmack's Avatar
    Thud Hardsmack
    Trusted Member
    Moderator
    Originally Posted by jstarett
    We don't have that option in z10.... at least I have not seen it!

    Posted via CB10
    Quickly poking around the interwebz I noticed a few posts where there was difficulty getting the built-in memory to access like USB, no issues with the SD cards. That apply to you as well?
    04-13-13 11:26 PM
  10. jstarett's Avatar
    jstarett
    Originally Posted by Reubechs
    Quickly poking around the interwebz I noticed a few posts where there was difficulty getting the built-in memory to access like USB, no issues with the SD cards. That apply to you as well?
    It does now...a couple days ago I had no problem and now I do.
    04-14-13 12:18 AM
  11. lotuslanderz's Avatar
    lotuslanderz
    Try a battery pull, um, I mean, rebooting your computer? Or did you try using a different USB port?
    I sometimes have to do this when I plug in other USB devices.
    04-14-13 12:27 AM
  12. jstarett's Avatar
    jstarett
    I tried restarting phone, pulling battery, re-installing link, different usb ports, shutting down pc, booting pc up with phone plugged in, booting it up without phone in...
    04-14-13 12:35 AM
  13. sonicwheeler's Avatar
    sonicwheeler
    Do a roll back on your pc to when it was working. Or check your security software on your pc

    Posted via CB10
    04-14-13 12:39 AM
  14. jstarett's Avatar
    jstarett
    Originally Posted by sonicwheeler
    Do a roll back on your pc to when it was working. Or check your security software on your pc

    Posted via CB10
    Tried roll back no good...all security software was disabled.
    04-14-13 01:08 AM
  15. Duvi's Avatar
    Duvi
    Retired Moderator
    Device wipe?
    04-14-13 01:13 AM
  16. LadyOfTheLAN's Avatar
    LadyOfTheLAN
    Go to device manager and update the driver.

    BesAdmin Z10 User
    04-14-13 01:16 AM
  17. ESCON's Avatar
    ESCON
    Something else on your USB ports? Wrong USB cable (data) ?
    Is Link finding your z10
    04-14-13 01:19 AM
  18. Thud Hardsmack's Avatar
    Thud Hardsmack
    Trusted Member
    Moderator
    Hit Start, type in Search: Device Manager. Should be the first selection. When that's open, look for anything like what's showing in the photo below. Right-click and uninstall any, then reboot. Once you're back at the desktop, plug in your Z10 and see if it properly reinstalls your drivers.
    Attached Thumbnails Z10 refusing to mount-dev_man.jpg  
    Duvi likes this.
    04-14-13 01:21 AM
  19. BriniaSona's Avatar
    BriniaSona
    I have this same issue, because of it, i'm just gonna buy a larger sd card
    04-14-13 01:31 AM
  20. Everton Drysdale's Avatar
    Everton Drysdale
    I had the same issue and realised it was getting confused with my previous install of BB desktop software for legacy devices
    04-14-13 03:11 AM
  21. ESCON's Avatar
    ESCON
    Is your Z10 also connected via Wlan to your PC on the Same Time you try to Plug in a USB cable ?
    Last edited by ESCON; 04-14-13 at 04:26 AM.
    04-14-13 04:14 AM
  22. Sarcasm Detector's Avatar
    Sarcasm Detector
    I had the same issue early on.

    Turns out it was AVG's firewall that was the culprit. I disable the firewall and Bam! The volumes where mounted over wifi.
    04-14-13 05:31 AM
  23. jstarett's Avatar
    jstarett
    Originally Posted by Everton Drysdale
    I had the same issue and realised it was getting confused with my previous install of BB desktop software for legacy devices
    Only other blackberry item I have installed is the browser plugin.

    Originally Posted by ESCON
    Is your Z10 also connected via Wlan to your PC on the Same Time you try to Plug in a USB cable ?
    No I even tried turning the wireless off when connecting

    Originally Posted by Sarcasm Detector
    I had the same issue early on.

    Turns out it was AVG's firewall that was the culprit. I disable the firewall and Bam! The volumes where mounted over wifi.
    AVG is off
    04-14-13 09:50 AM
  24. jstarett's Avatar
    jstarett
    I am guessing it was an OS issue since everything is working fine since I reloaded my OS
    04-14-13 03:07 PM
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