1. Lt.Lawl's Avatar
    Z10 STL100-4
    10.2.1.2976

    It seems when I drop my phone like half an inch onto like a desk or hard surface it reboots. I assume hardware issue and I need to get it replaced. Maybe it's something I can fix or possible weird software bug?

    Anyone else run into this?
    09-24-14 09:10 PM
  2. gangstaeckz's Avatar
    Battery is loose

    mine used to do it all the time

    I put a thin piece of paper in between the battery and the phone to keep it in one place, hasn't happened since

    Z10STL100-3/10.3.0.1154 on Bell with Unlimited Data
    09-24-14 09:40 PM
  3. RoseBud68's Avatar
    Z10 STL100-4
    10.2.1.2976

    It seems when I drop my phone like half an inch onto like a desk or hard surface it reboots. I assume hardware issue and I need to get it replaced. Maybe it's something I can fix or possible weird software bug?

    Anyone else run into this?
    Here an idea...Instead of dropping the phone on the desk or hard surface, how about adjusting your tactics and just place the phone down. Just saying.
    By dropping it, sound like the battery is taking a jar which would cause a reboot.
    der_mit likes this.
    09-24-14 09:41 PM
  4. bintheredundat's Avatar
    If it's a loose battery or connection point and not a software issue some people have found putting a piece of folded paper between the back cover and battery can add a little pressure and hold it in place.

    Not the best solution but might be worth trying especially if you are out of warranty



    Posted via CB10 on my Z10 Oreo
    River S. likes this.
    09-24-14 09:43 PM
  5. pvphooman's Avatar
    Battery is loose

    mine used to do it all the time

    I put a thin piece of paper in between the battery and the phone to keep it in one place, hasn't happened since

    Z10STL100-3/10.3.0.1154 on Bell with Unlimited Data
    Same here. It happened to me 3 times in a month, then the paper trick solved the issue.

    Z10STL100-3/10.3.0.1154 CB10
    09-25-14 12:08 AM
  6. Lt.Lawl's Avatar
    Ah. Thanks guys! I'll give the paper trick a whirl.
    09-25-14 12:20 AM
  7. Douken's Avatar
    Will definitely work. Had the same issue.
    09-25-14 12:57 PM
  8. Niallac's Avatar
    Alternatively, some masking tape cut to size, layered along the non-contact end of the battery to improve the fit against the phone battery contacts. That way you won't affect the fit of the battery door. Tested and worked for a year on my STL100-2.

    Posted via CB10
    09-25-14 01:52 PM

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