1. Sudden_Berry's Avatar
    Hi all,

    My z10 is not locking properly. Sometimes, when I hit the unlock button or swipe up, my phone skips the lock screen completely (as well as my password). How should I proceed: Update from 10.2.0 to 10.2.1 or wipe and then update?

    Posted via CB10
    03-03-14 06:14 PM
  2. crazigee's Avatar
    How long have you set the time out?

    If you haven't reached that time for inactivity even if the screen turns off the password won't engage.

    Posted using my Z10 via CB10
    03-03-14 06:40 PM
  3. Sudden_Berry's Avatar
    It can occur over an hour after I lock the phone. My timeout time is 5 minutes

    Posted via CB10
    03-03-14 07:00 PM
  4. crazigee's Avatar
    It can occur over an hour after I lock the phone. My timeout time is 5 minutes

    Posted via CB10
    Wow that's not good at all.

    I've never had that happen so I'm not the guy to advise you. Sorry.

    Posted using my Z10 via CB10
    03-03-14 07:14 PM

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