1. cobs00's Avatar
    Just now I noticed my phone black out and it won't load past the blackberry logo. Have done several battery pulls. It just won't load. Have waited for over an hour now.
    Z10 not loading past blackberry.-img_00001643.jpg

    Posted via CB10
    12-13-13 11:19 AM
  2. cobs00's Avatar
    Also I get this picture and then back to the blackberry logo.
    Z10 not loading past blackberry.-img_00001644.jpg

    Posted via CB10
    12-13-13 11:20 AM
  3. Gotwake424's Avatar
    Are you on an official os or a leak?

    Posted via CB10
    12-13-13 11:36 AM
  4. cobs00's Avatar

    Posted via CB10
    12-13-13 11:40 AM
  5. FF22's Avatar
    First try the reboot, then the fall-back, below to reload the OS

    Try a restart:

    Press and HOLD both Vol Up/down buttons. Keep holding while the screen goes fully black, keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above

    Try powering it off. Load or use BB Link. Plug in the usb and follow the reload or upgrade software.
    12-13-13 12:30 PM
  6. alb010's Avatar
    Have you updated the software recently?

    Posted via CB10
    12-13-13 12:51 PM
  7. fbf2012's Avatar
    I did...to 10.1.044 I think. The one that was released to Tmobile USA. After the updated phone is not booting up. Help!
    12-13-13 05:53 PM
  8. RADEoN1337's Avatar
    I'd try an auto loader and hopefully it works.

    Posted via CB10
    12-13-13 06:06 PM
  9. alb010's Avatar
    Try autoloader with an earlier verson of software

    Posted via CB10
    12-13-13 06:21 PM