1. TSIPC's Avatar
    Hi,

    I upgrade (10.2.1) yesterday 3 BlackBerry Z10 , and one have no "Password by image" available. This option not appear on Security and Privacy\device password. Other Z10 and also one Z30 no problem, I see "Picture password" and work good.

    I take a look on Software Updates, and I see Software release 10.2.1.537. Same for all other phone.

    Any idea ?

    Thanks
    01-30-14 03:56 PM
  2. diegonei's Avatar
    Welcome to the forums!

    I'd give the update process another go. If you used Sachesi, download all the files again and load the OS on top of what you have.
    01-30-14 04:49 PM
  3. FF22's Avatar
    I think you also have to turn SIMPLE password OFF for it to work.
    01-30-14 06:04 PM
  4. TSIPC's Avatar
    Hi,

    I try simple password off, but no Password image appear. I restart the device, same issue. I have another Z10 this morning without this password image.

    What is "Sachesi" ? And where can I download the update and force on the Z10 again if its the solution ?

    Thanks
    01-31-14 09:01 AM
  5. leslie_chow's Avatar
    I also have the same issue w the 10.2.1.537. Picture Password and face detection function in camera is not there.

    I tried off simple password function, and restart Z10 few times. It just doesn't work.

    Waiting for the solution too.

    From Singapore Starhub.

    Posted via CB10
    01-31-14 09:12 AM
  6. FF22's Avatar
    Face Detection was removed from the current OS. People are reloading an older camera BAR file to get that feature back. Could there be a restriction on picture password in some countries????
    diegonei likes this.
    01-31-14 11:30 AM
  7. TSIPC's Avatar
    Face Detection was removed from the current OS. People are reloading an older camera BAR file to get that feature back. Could there be a restriction on picture password in some countries????
    No problem with face detection here on all device.

    Dont think for the country (working good in Canada), working good on my Z30, also on some Z10, just not present on other Z10. All device is from the same business, upgrade using the same way, same day, at the same time. So strange.
    01-31-14 12:53 PM
  8. jupiter8's Avatar
    The option is not available on an encrypted device.

    On my device, it was also not available due to having encryption turned on. After turning it off, the picture password became available. I then encrypted it again and the option disappeared.
    02-11-14 04:18 PM
  9. Bs06TL's Avatar
    I also don't have face detection. Official from blackberry on my unlocked z10

    Posted via CB10
    02-11-14 11:17 PM
  10. greg_z's Avatar
    Face Detection was removed from the current OS. People are reloading an older camera BAR file to get that feature back. Could there be a restriction on picture password in some countries????
    I have official 10.2.1.537 (10.2.1.1926) and it has face detection.

    Posted via CB10
    02-12-14 03:34 AM

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