[Miral_O]

Recently my Z10 has been acting up. Whenever I press the power button to switch my screen off/on the phone freezes and then restarts. It also restarts randomly on its own and can start the whole process over in the middle of a reboot. Any ideas why this happens or how to fix it?

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[FF22]

That does not sound good. Have you tried to force a complete restart

Try a restart:

Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black, keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above

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Let's see if other ideas show up. If you can BACKUP. Then you might try to reload the OS using the BB Link software.

[Miral_O]

I'm about to try that, thanks a lot for the suggestion! I'll get back to you on whether or not it worked.

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[Miral_O]

It seems to have worked! Thanks!

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