1. Miral_O's Avatar
    Recently my Z10 has been acting up. Whenever I press the power button to switch my screen off/on the phone freezes and then restarts. It also restarts randomly on its own and can start the whole process over in the middle of a reboot. Any ideas why this happens or how to fix it?

    Posted via CB10
    12-19-13 04:51 PM
  2. FF22's Avatar
    That does not sound good. Have you tried to force a complete restart

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black, keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above


    Let's see if other ideas show up. If you can BACKUP. Then you might try to reload the OS using the BB Link software.
    12-19-13 05:54 PM
  3. Miral_O's Avatar
    I'm about to try that, thanks a lot for the suggestion! I'll get back to you on whether or not it worked.

    Posted via CB10
    FF22 likes this.
    12-19-13 07:14 PM
  4. Miral_O's Avatar
    It seems to have worked! Thanks!

    Posted via CB10
    FF22 likes this.
    12-20-13 10:16 AM

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