1. sbx9900's Avatar
    For the third time, the missus complained that her Z10 dialed another number while she was on another call. I have not confirmed this personally as I have not used her phone to call.

    Has anybody experienced this? This is a TMO US Z10, with .85, the latest and only update released by TMO to my knowledge.
    04-20-13 06:02 PM
  2. UndeadNinjaa's Avatar
    I have never experienced this issue. The sensor works great for me.

    Posted via CB10
    Last edited by UndeadNinjaa; 04-21-13 at 10:59 PM.
    04-20-13 06:05 PM
  3. trynacu2's Avatar
    No, not yet.

    Posted via CB10
    04-20-13 09:57 PM
  4. jaleelhamid's Avatar
    Never happened to me

    Posted via BlackBerry 10
    04-20-13 09:59 PM
  5. sbx9900's Avatar
    It looks like this is unique to my wife's z10 as this seems not to have been discussed in this forum yet. This happened again tonight when she was talking on the phone and suddenly, the phone dialed my number. I don't know what she is doing with her phone....I have yet to duplicate this incident to confirm that it is a face dialing issue just like with the 9900 especially on .794.
    04-20-13 11:23 PM
  6. blackberry z10's Avatar
    The screen goes black due to the proximity sensor though. And I have not experienced this.

    Posted via CB10
    Last edited by blackberry z10; 04-21-13 at 08:49 PM.
    04-20-13 11:36 PM
  7. Fubaz's Avatar
    never had this issue

    can we see a video of how she talks on the device?
    04-20-13 11:45 PM
  8. pili4's Avatar
    Hasn't happened to me. Does she hold the phone slightly away from her face causing the sensor to reactivate the screen...allowing the phone to call another #?

    Posted via CB10
    04-21-13 01:12 AM
  9. MiSsY_'s Avatar
    Make sure the sensor is clean and see how she is holding it in relation to her face.

    Posted via CB10 from my Z10
    04-21-13 03:02 AM
  10. battery's Avatar
    Makeup on sensor?

    Posted via CB10
    04-21-13 03:10 AM
  11. sam_b77's Avatar
    Maybe she is just holding it wrong. Legitimate reason. One big company has already established this precedent.

    Posted via CB10
    04-21-13 05:12 AM
  12. jdhooghe's Avatar
    I have not experienced this issue. Make sure that her phone display goes off when talking on the phone
    04-21-13 05:15 AM
  13. alicepattinson's Avatar
    Hmmmmmm. I have never experienced this as well.
    04-21-13 05:24 AM
  14. trsbbs's Avatar
    Users error or bad proximity sensor maybe.

    Tim

    Posted with a BlackBerry Z10
    04-21-13 07:37 AM
  15. IgotsThis's Avatar
    Tell her to lock the phone when she's on a call

    Posted via CB10
    04-21-13 07:58 AM
  16. sbx9900's Avatar
    Thanks everybody...i would have to do more research on how she uses her phone. I tried calling several times using her z10 today but the face dialing issue did not recur. Also, I noticed, that when the phone is placed on/near my face, the screen turns black, and when it is moved away from my face, the screen comes to life...so the sensor seems fine, I suppose.
    04-21-13 09:21 AM
  17. Bdot-1's Avatar
    Mine mutes while on calls.. its because sometimes the phone gets sticky to my ear so I pull it away millimeters but is enough for the sensor to think im not there but my cheek is in the perfect spot to hit mute

    Nothing is perfect
    04-21-13 09:43 AM

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