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  1. mrcanoehead's Avatar
    I have a friend trying to activate a z10 on b mobile in Trinidad. There is no sim card in the phone but wifi is connected. However she can't get past the "blackberry solution licence agreement screen.".

    The boxes are greyed out.

    Posted via CB10
    10-08-14 06:24 PM
  2. mrcanoehead's Avatar
    Z10 cannot get past agreement screen-img-20141008-01068.jpg

    Posted via CB10
    10-08-14 06:25 PM
  3. scrannel's Avatar
    Have you tried with the SIM card inserted?
    10-08-14 07:30 PM
  4. th.1977's Avatar
    How long is she leaving it on that screen? Is she sure she has a good Internet signal there?

    Posted from my z10 via cb 10
    10-08-14 08:09 PM
  5. MobileMadness002's Avatar
    How long is she leaving it on that screen? Is she sure she has a good Internet signal there?

    Posted from my z10 via cb 10
    She would need to configure WiFI before going any further if she does not have an active SIM inserted in the device.
    10-08-14 08:12 PM
  6. th.1977's Avatar
    Correct if she has no Internet it will not work. From the screen shot it looks like it's trying to register the device. So make sure she has an Internet connection

    Posted from my z10 via cb 10
    10-08-14 08:20 PM
  7. mrcanoehead's Avatar
    Thnx for the suggestions. My understanding is that the device is connected via wifi.

    There is no sim in the phone as yet as she's going from a Bold, and that sim doesn't fit. A new sim is coming.
    Z10 cannot get past agreement screen-img-20141008-01067.jpg

    Posted via CB10
    10-08-14 10:56 PM
  8. scrannel's Avatar
    Well we can see it's connected to the router, but is the router actually connected to the internet? (As mentioned above).

    Also, if connected and still no-go, put in an active SIM and try with cell network.
    Last edited by scrannel; 10-09-14 at 09:37 AM.
    10-09-14 07:25 AM
  9. OneofLittleHarmony's Avatar
    Cut down the sim she has until it fits.

    Posted via CB10
    10-09-14 10:40 AM
  10. mrcanoehead's Avatar
    Thanks. Her provider cut the sim for her and it worked.

    Posted via CB10
    FF22 likes this.
    10-09-14 09:50 PM
  11. th.1977's Avatar
    Good to hear it worked out for her

    Posted from my z10 via cb 10
    10-10-14 12:12 AM
  12. mrcanoehead's Avatar
    Thank everyone. New problem. The phone doesn't receive carrier data. There is an error re the apn settings. It's an unlocked verizon.

    Voice and text does work.

    Suggestions?

    Posted via CB10
    Last edited by mrcanoehead; 10-10-14 at 09:48 AM.
    10-10-14 09:04 AM

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