04-02-13 08:59 AM
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  1. yankeeboy73's Avatar
    yankeeboy73
    Hi,

    Just received my White Z10 from VZW. When I launch the camera, I see almost a red screen with some lines on the bottom. Any ideas on how to fix this?

    Attachment 144771

    Thanks in advance.
    03-28-13 02:38 PM
  2. Cloudmaster's Avatar
    Cloudmaster
    Attachment link is broken
    03-28-13 02:41 PM
  3. YYZ_AKS's Avatar
    YYZ_AKS
    doesnt sound normal,

    pull the battery and restart the camera.

    see if that helps
    03-28-13 02:41 PM
  4. Cloudmaster's Avatar
    Cloudmaster
    Might sound a stupid answer, but is there any protective tape over the lens?
    03-28-13 02:44 PM
  5. yankeeboy73's Avatar
    yankeeboy73
    Please let me know if you can see this...
    Z10 Camera Issue - New VZW White Z10-img00000001ob.jpg
    03-28-13 03:02 PM
  6. Thunderbuck's Avatar
    Thunderbuck
    Retired Moderator
    Yeah, that's just wrong. Return it.
    03-28-13 03:03 PM
  7. yankeeboy73's Avatar
    yankeeboy73
    No, not a stupid answer at all...I did check that too - have removed all the film. The front facing camera works fine - its just the rear camera.

    The software is on 10.0.9.422...is that correct? I thought I remember seeing in the forums that a more updated version
    03-28-13 03:05 PM
  8. BannedForNoReason2's Avatar
    BannedForNoReason2
    Definitely not right at all. Return it while you still can
    03-28-13 03:08 PM
  9. variablegains's Avatar
    variablegains
    Flip the camera upside down and take the pictures again. See if the red lines follow the sensor location. If they still appear at the bottom then it's most likely the software in my opinion

    Posted via CB10
    03-28-13 04:54 PM
  10. VJgamer's Avatar
    VJgamer
    Originally Posted by yankeeboy73
    No, not a stupid answer at all...I did check that too - have removed all the film. The front facing camera works fine - its just the rear camera.

    The software is on 10.0.9.422...is that correct? I thought I remember seeing in the forums that a more updated version
    I have a white Verizon Z10 running 10.0.9.422 and mine doesn't do that. Sorry bud
    03-28-13 05:11 PM
  11. jesse_h's Avatar
    jesse_h
    Looks like a hardware malfunction. Return it for a warranty replacement.



    Posted via CB10 from my Zed
    03-28-13 05:19 PM
  12. BerryWizard's Avatar
    BerryWizard
    Poor you : waiting so long and having to return it. Sincerely sorry for you

    Posted via CB10
    03-28-13 05:22 PM
  13. yankeeboy73's Avatar
    yankeeboy73
    Thanks all...actually I have to hand it to Verizon...While extremely frustrating to talk to them on the phone, the corporate store actually DROVE to another store to pick one up for me to make me happy. I'm stunned. But thankful - working white Z10 before the weekend!

    Posted via CB10
    jesse_h and bluetroll like this.
    03-29-13 01:38 PM
  14. Riley2521's Avatar
    Riley2521
    I too had the White Z10 from Verizon and my rear camera did not work! I used it fine once or twice, then last night I tried to bring up the camera and it loaded but would not see anything, not even lights! It was just a black screen. Front camera was fine. I rebooted, did a battery pull, nothing....so sadly I have to return it. I'm missing it already.
    bluetroll likes this.
    04-02-13 08:46 AM
  15. dubbsix's Avatar
    dubbsix
    Take it back and get a replacement

    Posted via CB10
    04-02-13 08:49 AM
  16. Riley2521's Avatar
    Riley2521
    Originally Posted by dubbsix
    Take it back and get a replacement

    Posted via CB10
    I am, I ordered it online so I have to send it back.....ugh.
    04-02-13 08:59 AM
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