08-20-14 10:19 AM
34 12
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  1. Vishal Singh3's Avatar
    Okay this issue arrived today in the morning,my battery was running alright with moderate usage.But since morning it is draining faster like 1% per 1 minute and it takes forever to charge.It will take around 20 minutes to charge 1%.The only way I can charge it faster is to to charge it when switched off,it does not charge at normal pace but faster than when turned on.
    I have done security wipe and it does not seem to help,and my z10 is running on the lastest software.It is just a month old please somebody help me :'(

    Posted via CB10
    07-27-14 09:02 AM
  2. archieAPC Z10's Avatar
    Check for apps that are running even if you don't use it coz it uses battery a lot.

    APC Z10 ?
    07-27-14 10:40 AM
  3. Vishal Singh3's Avatar
    I have the task manager and it shows nothing running in the background.

    Posted via CB10
    Attachment 287263
    Attached Thumbnails Z10 battery problems.-img_20140727_224601.png  
    07-27-14 12:29 PM
  4. Fret Madden's Avatar
    I have the task manager and it shows nothing running in the background.

    Posted via CB10
    Attachment 287263
    Tap on the CPU tab for running apps, the battery tab only informs you what's having the most impact on your battery life. You also can install Taskmanager from BlackBerry World, it will show you only running Android apps. In some cases it will be necessary to see if anything is running that doesn't show in Device Manager. For example, I also had an issue with increased battery drain - turned out to be an Android service that would only show with Taskmanager.

    Posted via CB10
    07-27-14 01:27 PM
  5. Vishal Singh3's Avatar
    I already have task manager and no android app except of IG.Nothing is running in the background.

    Posted via CB10
    07-27-14 09:34 PM
  6. genesis101's Avatar
    Try turning the phone off. Then take out the battery. Leave it out for an hour. Press and hold the power button for 30 seconds. Put the battery back in. Let it fully boot and then wait a few more minutes. Let me know if it's fixed.
    Vishal Singh3 likes this.
    07-27-14 11:53 PM
  7. Vishal Singh3's Avatar
    One stupid question am I supposed to press the power button before putting in the battery or after taking it out? :|

    Posted via CB10
    07-28-14 03:30 AM
  8. anischab's Avatar
    One stupid question am I supposed to press the power button before putting in the battery or after taking it out? :|

    Posted via CB10
    Turn the phone off until it dims after "BlackBerry" shows up. Battery out for 15min at least. Put battery in, plug in charger. You see a LED signal. Turn on the phone after about 5 seconds. Recalibrates battery and resets hardware.

    BlackBerry*Q10, T-Mobile Germany - SQN100-3, Running OS 10.2.1.2941
    Last edited by anischab; 07-28-14 at 01:45 PM.
    Vishal Singh3 likes this.
    07-28-14 04:46 AM
  9. Vishal Singh3's Avatar
    I did what both of you(genesis101 and anischab) told me to do and I think its much better now.
    Thank you so much
    Z10 battery problems.-img_20140728_201834.png

    Posted via CB10
    PHughes and anischab like this.
    07-28-14 09:49 AM
  10. MobileMadness002's Avatar
    I admit that I only had 1 or 2 issues with my Z10 battery and could never pinpoint the culprit. My PIM services sky rocketted to like 45% over a 6 hour period. Only lasted for 24 hours though. Mind you I was using a leak so I deffinitely could not complain to anyone. Other than these 2 issues I would have to say that I was totally pleased with the performance. Glad your drain appears to have resolved itself as well.
    07-28-14 09:57 AM
  11. Vishal Singh3's Avatar
    Back to square 1 I guess,sometimes it shows 6hours of battery remaining on 100% sometimes 14 hours and something 23hours.What am I supposed to do?
    Am I doing something wrong?I charge my phone a lot because I am still scared,do I need to stop doing that?

    Posted via CB10
    07-28-14 11:55 PM
  12. katiepea's Avatar
    Back to square 1 I guess,sometimes it shows 6hours of battery remaining on 100% sometimes 14 hours and something 23hours.What am I supposed to do?
    Am I doing something wrong?I charge my phone a lot because I am still scared,do I need to stop doing that?

    Posted via CB10
    Some will say their z10 has worked flawlessly for them, from what I've seen most z10 users are pretty accustomed to the fact that the z10 behaves very inconsistently and has a myriad of issues regarding heat, battery, etc...
    07-29-14 12:25 AM
  13. Vishal Singh3's Avatar
    I do agree,z10 has a lot of glitches. And I mean a lot of them.

    Posted via CB10
    07-29-14 01:10 AM
  14. Fret Madden's Avatar
    Back to square 1 I guess,sometimes it shows 6hours of battery remaining on 100% sometimes 14 hours and something 23hours.What am I supposed to do?
    Am I doing something wrong?I charge my phone a lot because I am still scared,do I need to stop doing that?

    Posted via CB10
    Device monitor reflects simply how much something you're doing is impacting the battery at the time you open it, and the estimation is based on the same continued usage. So if you're really using it hard (high CPU/GPU usage such as games, browser, or just other apps with constant screen time) it will report a shorter time remaining. Opening up Device Monitor after its been idle for a while will show a much higher time to empty.

    Posted via CB10
    07-29-14 06:09 PM
  15. Vishal Singh3's Avatar
    My z10 is again draining like mad,when it drains
    fast it will last over an hour on 0% and when it does not drain fast it will turn off at 82-83%.
    Is there any solution to this or should I wait for 10.3?

    Posted via CB10
    08-09-14 11:27 PM
  16. Supahman Sid's Avatar
    Tqeet to blackberryhelp
    They will surely help

    Posted via CB10
    08-10-14 02:12 AM
  17. genesis101's Avatar
    are you running the battery dead? I find that if the phone turns itself off because the battery died, I have issue with quick battery drain. Then, I must reset again. I think the phone starts to index everything again because the system will burn lots of battery.
    08-10-14 03:06 PM
  18. Vishal Singh3's Avatar
    My battery dies unexpectedly. I dont know when to charge it.Battery meter is ****ed.I need to reset it but I dont know,nothing seems to work.Hard rest does not work either.
    People at the service centre can they do it?

    Posted via CB10
    08-12-14 11:56 AM
  19. genesis101's Avatar
    Again, just try the instructions I gave above. Press and hold the power button for 30 seconds before you put the battery back it.

    Be very patient when you boot up. Let it sit about 5 minutes and index everything. Then try using again.

    What phone model are you using? Stl-100-1. I assume based on the issues you are having. Also, do you have very poor reception? This will cause very quick battery drain.
    08-13-14 01:02 AM
  20. Vishal Singh3's Avatar
    I will try what you said tonight and I hope it will solve it this time.
    Will post the results.Fingers crossed.
    Z10 battery problems.-img_20140813_175540.png

    Posted via CB10
    08-13-14 07:26 AM
  21. jason2942's Avatar
    I'm having the same issue. Phone heats up and battery life is poor. Have sorted it out with an update a while ago and was great for weeks. Gremlins are back with no talk of any update to cure the problem. Anyone know whether the phone is faulty or the battery at fault.

    Posted via CB10
    08-13-14 12:27 PM
  22. J.R. Squire's Avatar
    I'm having the same issue. I bought new battery with same results. Does anyone have a solution. It is so bad. It is like being tied to landlines. You are constantly looking for a place to plug in.

    Posted via CB10
    08-13-14 01:13 PM
  23. jason2942's Avatar
    Done a fair bit of poking around this evening and when my Z10 was really warm to the touch and visibly losing battery power by the minute I checked the device monitor and found that BBM was the culprit running at 48% so I closed it down and unlinked it from my other apps ( I use whatsapp and viber) as I never use it anymore, it was ok when herself had a BlackBerry but when she jumped to a windows 8 phone BBM was made redundant.

    Posted via CB10
    08-13-14 05:25 PM
  24. jason2942's Avatar
    Btw BBM is now running around 0.01-0.02%

    Posted via CB10
    08-13-14 05:26 PM
  25. Vishal Singh3's Avatar
    I tried it last night,here is the result.
    The rise after the drop in battery percentage is the time I plugged in the battery and since then I have not charged.I get this feeling that it will suddenly turn off anytime.
    Attaching the picture for you to see.
    Z10 battery problems.-img_20140814_074432.png

    Posted via CB10
    08-13-14 09:17 PM
34 12

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