1. Snowman888's Avatar
    Is there a way to reset the address book and start over?
    Mine has turned into a dogs breakfast trying to merge manually and using Contact X app, I just want a fresh start...
    04-26-13 03:02 PM
  2. Elite1's Avatar
    How did your Contacts get there in the first place?

    Did you switch from a legacy BBOS device?
    If so, you could experiment with using Link to restore your original device switch backup.

    I'll poke around on my Z10 and see if I can spot any other options for you.
    04-26-13 04:15 PM
  3. Snowman888's Avatar
    Thanks elite.

    I had so many duplicates from switching devices from my legacy BlackBerry. I think with adding fbook, LinkedIn and twitter into my contacts it got messy.

    I tried the contact X app and that made it worst. Combining numbers in contacts that don't relate.

    Posted via CB10
    04-27-13 08:15 AM
  4. Elite1's Avatar
    Ok try one thing.

    I was wondering if your SIM card might be responsible.

    Open Contacts app.
    Swipe down from top and tap Settings.
    Toggle SIM Card Contacts to Off, like this:
    Z10 Address book reset-img_00000308.png

    Tap Back to save.
    Swipe up to minimize, then hold down X to fully close. (Don't just tap it.)

    If you open up Contacts again, are duplicates present?

    This is how you CB10, son!
    04-27-13 04:43 PM
  5. Snowman888's Avatar
    Sweet thanks for the great help!!

    Posted via CB10
    04-29-13 01:54 PM
  6. nlaguerre's Avatar
    That worked!
    It was driving me batty!
    04-29-13 03:41 PM
  7. VR6's Avatar
    too bad the settings won't stick after you reset the phone!
    04-29-13 04:34 PM
  8. duckduke's Avatar
    too bad the settings won't stick after you reset the phone!
    No it won't ....... but there is another way.

    -- Open Contacts
    -- Peak at top and click "Settings"
    -- Scroll to the bottom of the Settings Screen and click on "Manage SIM Card Contacts"
    -- You will now be viewing all SIM card contacts ..... at the bottom of screen click "Select All"
    -- At top right click "Delete"

    This will delete all SIM card contacts.
    If you have have contacts with multiple "Links", it will only delete the SIM card storage/"LINK" ... not the entire contact. (NOTE: I had a contact with 5 "Links" and did the above process. It only removed the SIM contact storage/Link and the contact remained .... only now with 4 "Links" and the SIM "Link" was removed.) At least that's how it worked for me.

    Hope this helps someone!!

    Hope this helps!!
    Elite1 and djmm2 like this.
    04-29-13 05:18 PM

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