1. frazer hutchins's Avatar
    The phone has been wiped and it has tried to start up again and has just stuck on a page with an exclamation mark in the middle and 'www.bberror.com/bb10-0015' beneath it. Is there any way this can be sorted?
    12-03-18 11:08 AM
  2. Bla1ze's Avatar
    12-03-18 11:11 AM
  3. frazer hutchins's Avatar
    I have tried to go to that link but it just tells me the information has been deleted or moved
    12-03-18 11:25 AM
  4. Bla1ze's Avatar
    I have tried to go to that link but it just tells me the information has been deleted or moved
    Dunno what to tell you. It's there. Link works fine... but whatever.... the answer is to reload your OS.

    Resolution

    Download and install the latest version of BlackBerry Link on your computer, then connect your device and reload your device software.

    If your device cannot be reloaded or displays the same symptoms after the reload has been completed, bring the device to your place of purchase for service.
    www.bberror.com/bb10-0015-screen-shot-2018-12-03-2.50.28-pm.png
    12-03-18 01:49 PM
  5. frazer hutchins's Avatar
    Ok.....thanks......I'll keep trying
    12-04-18 06:55 AM
  6. Leyra B10's Avatar
    My z10 had bb10-0015 error about a year ago, I reloaded the OS without the battery and that did it. Worth a shot?

    Posted via CB10
    12-07-18 08:37 AM
  7. bb92a5's Avatar
    here is the best way I think to resolve this issue in my opinion
    https://mega.nz/#!dJBSmLba!xBT2RmPyO...LgT7ZMpbq7-pCE
    reload your os version with an autoloader
    here is one of them ^
    If you don't know the procedure just reply back to me in this very thread!

    Posted via CB10
    12-07-18 08:49 AM
  8. bb92a5's Avatar
    am sharing you this cus I had the same issue once and what happened was that I had to go to phone repair and they solved the issue but I realised that I had wasted my money when I found out that this was quite a harmless and easy-to-solve problem!

    Posted via CB10
    12-07-18 08:52 AM
  9. brookie229's Avatar
    here is the best way I think to resolve this issue in my opinion
    https://mega.nz/#!dJBSmLba!xBT2RmPyO...LgT7ZMpbq7-pCE
    reload your os version with an autoloader
    here is one of them ^
    If you don't know the procedure just reply back to me in this very thread!

    Posted via CB10
    That could very well be the WRONG autoloader. It's for the Z10 STL100-1 version. May very well brick the OP's device. Find out which version of the Z10 the OP has before recommending an autoloader.
    12-07-18 09:01 AM
  10. bb92a5's Avatar
    shoots!
    am really sorry guys seriously I messed I sent the wrong autoloader
    again sorry for my mistake!


    Posted via CB10
    12-07-18 09:05 AM
  11. bb92a5's Avatar
    oh ya which os version are u using bro?

    Posted via CB10
    12-07-18 09:06 AM
  12. conite's Avatar
    The phone has been wiped and it has tried to start up again and has just stuck on a page with an exclamation mark in the middle and 'www.bberror.com/bb10-0015' beneath it. Is there any way this can be sorted?
    Which Z10 variant do you own?
    12-07-18 09:31 AM
  13. frazer hutchins's Avatar
    BlackBerry Leap
    12-07-18 05:04 PM
  14. frazer hutchins's Avatar
    This is the fone.......sorry don't know a lot about it.....not sure if this can tell u n y thing!!???
    Attached Thumbnails www.bberror.com/bb10-0015-20181207_222718.jpg  
    12-07-18 05:31 PM
  15. brookie229's Avatar
    BlackBerry Leap
    With that error code you will have to reload using an autoloader here: https://mega.nz/#F!fA0URRLL!P-4nDqc5...5LyhA!uUEXFISb

    Choose the 2nd last file (Z30 1.48Gb zipped file), download to desktop of your PC, unzip the autoloader, then plug in your Leap and run the file. This will totally wipe your device and put the latest OS on it. Takes about 15 minutes to run, then will reboot (takes some time) and you can then set up as if new with your BBID and password. Very easy to do.
    12-07-18 07:17 PM

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