[pmj76]

So after a week of unexplained re starts 2-3 times per day and a few solid blue screens then re starts when using the phone its now dead. Will not respond to power button / charger / computer / link... all with or without the battery in it...
With the battery out, plugging it into the charger or computer gives a solid red light for about 10 seconds.
Computer does not recognize the phone being plugged in.
I have read many threads...
Battery was charged and not loose... cable is good...
Is the phone now garbage???
Should I order a Z30?
Thanks for any help!!

[Erkan Kater]

So after a week of unexplained re starts 2-3 times per day and a few solid blue screens then re starts when using the phone its now dead. Will not respond to power button / charger / computer / link... all with or without the battery in it...
With the battery out, plugging it into the charger or computer gives a solid red light for about 10 seconds.
Computer does not recognize the phone being plugged in.
I have read many threads...
Battery was charged and not loose... cable is good...
Is the phone now garbage???
Should I order a Z30?
Thanks for any help!!

Try this;
First update your Blackberry Link software on your computer.
Download the latest autoloader file for your Z10 to your computer.
Check if USB port works on your computer, connect a USB or something else.
Check if you shutdown the Z10 and dont yet connect it to the computer.

Now run the autoloader file.
You will see a small black window pop-up.
Wait about 10 seconds untill the autoloader stops or waits.
Now connect the Z10 and if it doesnt turn on automatic, turn it on.

Hopefully this work for you.
*THIS WILL WIPE ALL DATA FROM YOUR PHONE*

[susmitpawade1995]

Charge your battery by universal charger n see.... your device will be turn on

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