1. pmj76's Avatar
    So after a week of unexplained re starts 2-3 times per day and a few solid blue screens then re starts when using the phone its now dead. Will not respond to power button / charger / computer / link... all with or without the battery in it...
    With the battery out, plugging it into the charger or computer gives a solid red light for about 10 seconds.
    Computer does not recognize the phone being plugged in.
    I have read many threads...
    Battery was charged and not loose... cable is good...
    Is the phone now garbage???
    Should I order a Z30?
    Thanks for any help!!
    04-29-15 12:39 AM
  2. Erkan Kater's Avatar
    So after a week of unexplained re starts 2-3 times per day and a few solid blue screens then re starts when using the phone its now dead. Will not respond to power button / charger / computer / link... all with or without the battery in it...
    With the battery out, plugging it into the charger or computer gives a solid red light for about 10 seconds.
    Computer does not recognize the phone being plugged in.
    I have read many threads...
    Battery was charged and not loose... cable is good...
    Is the phone now garbage???
    Should I order a Z30?
    Thanks for any help!!
    Try this;
    First update your Blackberry Link software on your computer.
    Download the latest autoloader file for your Z10 to your computer.
    Check if USB port works on your computer, connect a USB or something else.
    Check if you shutdown the Z10 and dont yet connect it to the computer.

    Now run the autoloader file.
    You will see a small black window pop-up.
    Wait about 10 seconds untill the autoloader stops or waits.
    Now connect the Z10 and if it doesnt turn on automatic, turn it on.

    Hopefully this work for you.
    *THIS WILL WIPE ALL DATA FROM YOUR PHONE*
    04-29-15 03:30 AM
  3. susmitpawade1995's Avatar
    Charge your battery by universal charger n see.... your device will be turn on

    Posted via CB10
    04-29-15 06:39 AM

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