1. Juboi Juliano's Avatar
    Hello again , i post last night that my z10 won't let me open any apps or make or receive calls,now I notice that it will not turn off.plz help
    12-04-14 06:13 AM
  2. hangnthere's Avatar
    Have you held down the volume up /down side keys at the same time reset?

    Press and hold them both at the same time and continue to hold until the screen goes black, continue to hold until "BlackBerry"comes on the screen.
    Then let go. That will reset your phone without losing anything. It may take 30 seconds or so for that to reset.

    Posted via CB10
    12-04-14 06:20 AM
  3. RoseBud68's Avatar
    No need to start another thread, use one of the other thread so that all the info is in one place.
    12-04-14 10:21 AM
  4. Juboi Juliano's Avatar
    I tried it an it won't even turn off,I can't even turn it off from the power button the blackberry logo stays on until the battery dies, any other suggestion
    12-05-14 02:18 AM
  5. hangnthere's Avatar
    Pop the back cover off and pull the battery.

    Posted via CB10
    12-05-14 06:33 AM
  6. Harvey Ian Malavega's Avatar
    my bb z10 stl100-1 wont open after a restart. stuck on bb logo (blue one) please help
    12-05-14 07:06 AM

Similar Threads

  1. Previous texts opening in Compose screen
    By hangnthere in forum BlackBerry Z10
    Replies: 4
    Last Post: 12-04-14, 07:28 PM
  2. camera and photos problem, BlackBerry Q5
    By mitsumshinehuz in forum Ask a Question
    Replies: 2
    Last Post: 12-04-14, 11:28 AM
  3. Replies: 2
    Last Post: 12-04-14, 11:21 AM
  4. Replies: 1
    Last Post: 12-04-14, 05:52 AM
  5. Sharepoint- BB Work Drives any specific requirements ?
    By tona80 in forum BlackBerry 10 Apps
    Replies: 0
    Last Post: 12-04-14, 04:53 AM