1. Waspheart's Avatar
    My Z10 will no longer either backup via Link or update any application including the new software update. I have tried via WiFi and using a USB cable. Can anyone assist me please.
    05-10-15 10:35 AM
  2. oystersourced's Avatar
    What error are you experiencing?

    Posted via CB10
    05-10-15 10:41 AM
  3. Waspheart's Avatar
    Via the USB cable no message at all it's just hanging at three quarters loaded. All other attempts at upgrades I simply get an error - not sure exactly what it states (I'm currently trying the upgrade via the USB so cannot get specifics for you)
    Tried for example upgrading whatsapp last night and discovered half a dozen other upgrades which had failed.
    Using blackberry link it refuses to backup.
    05-10-15 10:48 AM
  4. Waspheart's Avatar
    Communication error encountered.
    05-10-15 11:27 AM
  5. Jeevan Pulluru's Avatar
    Even I'm unable to backup my phone...the link doesn't even detect my phone...

    G1
    05-10-15 11:32 AM
  6. Waspheart's Avatar
    Whilst using the PC to upgrade the software it has stalled and now my Z10 is simply not working at all, I am trying again so far without success. I have taken the phone back to factory settings to see if that helps.
    05-10-15 11:37 AM
  7. anon(8080272)'s Avatar
    I would start by trying a new USB cable, and a different USB port.

    In your Z10, check to insure you have sufficient free internal storage, and uninstall apps to free space if required.

    On the PC, completely uninstall Link, reboot, then download and install the latest version of link and try again.

    If it still doesn't work, try another PC.

    If all of these don't resolve the issue, your last step will be to do a security wipe. Then start from scratch. As you know, you'll lose everything on the phone if you do this.

    If it still doesn't function normally after all this, it's likely your phone has a hardware issue. You'll have to consider getting it repaired or replaced.

    Z30 / STA100-5 /10.3.1.1784 (no more double-typing Q10).
    05-10-15 11:45 AM
  8. Waspheart's Avatar
    Having a new phone delivered tomorrow.

    Thank you for your replies.
    05-10-15 01:47 PM
  9. anon(8080272)'s Avatar
    Having a new phone delivered tomorrow.

    Thank you for your replies.
    Which one did you go with?

    Z30 / STA100-5 /10.3.1.1784 (no more double-typing Q10).
    05-10-15 02:53 PM
  10. Waspheart's Avatar
    Another Z10
    10-01-15 05:34 AM

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