10-22-14 11:26 PM
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  1. mibodoca's Avatar
    mibodoca
    I did a system reload on Blackberry Link and after it said it was successful and I could disconnect, I started the set up and got to the Agree or Disagree screen, hit agree and then the phone turned off and I have not been able to turn it on since. I have tried:

    1) Battery pull.
    2) Switch to my spare Battery
    3) Reset
    4) Held Power Button down for over 30 seconds
    5) Tried to get Blackberry Link to connect to the phone and it now can't find it
    6) Tried an Autoloader for new OS and can't connect

    Does anyone know of another solution?
    Last edited by mibodoca; 10-22-14 at 11:02 PM.
    10-22-14 05:43 PM
  2. anon(1852343)'s Avatar
    anon(1852343)
    Can you connect the phone to the pc without battery, sim and memory card? Then load OS

    Blackberry Passport on the TELUS network
    10-22-14 05:48 PM
  3. FF22's Avatar
    FF22
    Ambassador
    Also, try the Autoloader again, but as suggested WITHOUT a battery - first try BBLink as suggested without battery.
    10-22-14 06:06 PM
  4. mibodoca's Avatar
    mibodoca
    Originally Posted by rebroker2009
    Can you connect the phone to the pc without battery, sim and memory card? Then load OS

    Blackberry Passport on the TELUS network
    Tried suggestions. Didn't work.
    10-22-14 06:27 PM
  5. mibodoca's Avatar
    mibodoca
    Originally Posted by F2
    Also, try the Autoloader again, but as suggested WITHOUT a battery - first try BBLink as suggested without battery.
    Tried suggestions. Didn't work.
    10-22-14 06:28 PM
  6. yu ntav's Avatar
    yu ntav
    Autoload another version. And dont worry because a BlackBerry wont die there will be a way to make it work again. Gl.

    Posted via CB10
    10-22-14 07:18 PM
  7. mibodoca's Avatar
    mibodoca
    Originally Posted by yu ntav
    Autoload another version. And dont worry because a BlackBerry wont die there will be a way to make it work again. Gl.

    Posted via CB10
    Device can not be found no matter what I do. I've been on the phone with AT&T and RIM and no solutions yet.
    10-22-14 10:29 PM
  8. yu ntav's Avatar
    yu ntav
    Uninstall all your BlackBerry drivers and software on your computer, then try reinstall the BlackBerry Link, connect your phone without batterry.

    Posted via CB10
    10-22-14 10:37 PM
  9. mibodoca's Avatar
    mibodoca
    Originally Posted by iversonshine
    I was in the situation too..
    Was there a solution?
    10-22-14 11:02 PM
  10. mibodoca's Avatar
    mibodoca
    Originally Posted by yu ntav
    Uninstall all your BlackBerry drivers and software on your computer, then try reinstall the BlackBerry Link, connect your phone without batterry.

    Posted via CB10
    Did that as well. Phone is no longer recognized.
    10-22-14 11:03 PM
  11. yu ntav's Avatar
    yu ntav
    I'm sorry. Look like i cant help in this problem

    Posted via CB10
    10-22-14 11:26 PM
« Battery drain faster than it will charge with GPS | Camera not saving pictures after 10.2.1 update »

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