1. CrackBerry Question's Avatar
    My Blackberry Z10 couldn't show my media files so I restarted it.My phone then started over heating so pulled the battery for it to cool down.Since then when I retsarted it it would only stay on the Blackberry logo screen and won't turn on any further. Someone please help
    10-26-15 11:49 AM
  2. glwerry's Avatar
    Keep trying to power it down. I have a Classic and a couple of times now it's gotten locked up / lost on a restart, where I have to try repeatedly to power it down - there's some sort of reboot loop that it can get stuck in.
    10-26-15 11:55 AM
  3. paulwallace1234's Avatar
    You shouldn't have pulled the battery, you should have held volume + and - until it turned off; remove your media card and plug it in to charge, give it 10 mins then do the volume+ - buttons and see if it will boot after
    10-26-15 11:56 AM

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