1. anas1929's Avatar
    Hello,
    This is my second post i do not know why but my blackberry Z10 is producing battery problems since 4 months like my phone turns off when at least 70 %.It was happened with my first original battery also then i changed my batter then again it is happening to me again i really need some oppinion.
    09-27-14 12:14 PM
  2. kbz1960's Avatar
    Hi. Let me guess. You have a -1 version?
    anas1929 likes this.
    09-27-14 12:32 PM
  3. wojt7's Avatar
    So what did you do so far to fight the problem? Did you search through millions of threads about your issue posted already. did you take any advice off them?
    anas1929 likes this.
    09-27-14 01:37 PM
  4. FF22's Avatar
    to easily find your version, you can start a temporary email to anybody. They type

    myver (press spacebar)

    It will substitute the OS and model of your Z10. Copy that info. But if the stl-100-1, then it is unfortunately a pretty common problem.
    anas1929 likes this.
    09-27-14 02:57 PM
  5. chalx's Avatar
    Join the club. Just tweet your battery problem @MichaelClewely and @BlackBerry. Michael is known to respond. Guys, please use twitter because they are not aware how many of us are affected.

    Posted via CB10
    anas1929 likes this.
    09-27-14 05:34 PM
  6. anas1929's Avatar
    Hi. Let me guess. You have a -1 version?
    Sorry but what do you mean by a-1 version how do i check it ?
    09-28-14 01:04 AM
  7. anas1929's Avatar
    What do u mean by a-1 version how do i check it what oes it matter ?
    09-28-14 01:05 AM
  8. anas1929's Avatar
    I did nothing for this i just need uggestions i have tried everything i could like reloading os etc
    09-28-14 01:06 AM
  9. anas1929's Avatar
    Yes my model no. is STL-100-1 what cn i do to solve it
    09-28-14 01:10 AM
  10. sreejithkrishna's Avatar
    Remove the battery, sd, and memmorycard frm ur device..keep it outside an hour or more..then put It back charge ur device.let it go 100..done..just do it

    Posted via CB10
    09-28-14 01:25 AM
  11. girinath's Avatar
    Go to this site- http://forums.crackberry.com/showthread.php?t=956595

    Follow it. It worked for everybody who faced this same problem you were talking about.

    Posted via CB10
    anas1929 likes this.
    09-28-14 04:44 AM
  12. chalx's Avatar
    It's a short term solution.

    Posted via CB10
    anas1929 likes this.
    09-28-14 04:57 AM
  13. Hennry Satria's Avatar
    Can Blackberry just do software optimization to overcome this battery problem?
    anas1929 likes this.
    09-28-14 05:22 AM
  14. FF22's Avatar
    Can Blackberry just do software optimization to overcome this battery problem?
    That is the major question. I personally do not have that model but I find BB's response to the issue very poor. There have been hints that the final version of OS 10.3.1.xxxx will fix the problem. But the problem has been plaguing users for months or longer. It should have been fixed already in my opinion. Stringing people along with promises is very poor customer service.

    If it is not fixed by software OS, the phone should be recalled or fixed completely under warranty service even if the phone is more than a year old. It is an inherent defect which makes the phone unsuitable for its acustomed service. In some jurisdictions that would be enough to allow a return under consumer laws.

    And, yes, I'm tired of seeing this question over and over with no real official response from BB. Users can't rely on their phones if they suddenly die with 10% or 20% or 50% power left. That's unpredictable behavior. FIX the issue BB or recall the broken phones.
    chalx, kbz1960 and anas1929 like this.
    09-28-14 09:23 AM
  15. cesarpq's Avatar
    i have this issue since i have my z10, a stl100-1, but in my experience, i suffer from this less and less with every update, right now im using 10.3.0.1154 and i havent suffer a single shut down ...

    Also in my experience i notice that certain things make this problem worst:
    - Using an autoloader with half battery (better charge it to 100% and then use the autoloader)
    - resetting to much the phone (on 10.2.1 when headless app were introduce some of them were very unstable at startup, so a reset was required, i notice this make this problem worst)
    - Charging to much using the usb on a computer, the couple times i did this, my phone always end up turning off at 20%-15%
    - Charging the phone for shorts periods of time, like charging it 10 min, then another 15 min...

    first you should try calibrating your battery, then avoid this things, and if you are not using 10.3 ill recomend it to you
    Igor Kurilenko and anas1929 like this.
    09-28-14 10:41 AM
  16. yeo123's Avatar
    Hello,
    This is my second post i do not know why but my blackberry Z10 is producing battery problems since 4 months like my phone turns off when at least 70 %.It was happened with my first original battery also then i changed my batter then again it is happening to me again i really need some oppinion.
    Herewith attached. May help you.
    Why is my Z10 powering off with 70 of my battery remaining?-img_20140925_194429.png

    Posted via CB10
    anas1929 likes this.
    09-29-14 02:28 AM
  17. anas1929's Avatar
    thnx i will try
    10-02-14 01:17 AM
  18. anas1929's Avatar
    not sure
    10-02-14 01:17 AM

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