CrackBerry Q&A > BlackBerry Z10

Why can't I update Whatsapp on my Z10?

Hi everyone,

I searched the forum for an answer but it seems my case is specific:
Two days ago, Whatsapp started prompting me to verify my phone number upon opening the app (can't even get into the app without doing so). After entering my number it states that my current Whatsapp version need to be updated in order to keep functioning.
The problem is when I try to update in Blackberry World it says "Article is already being downloaded" and nothing happens (tried on wifi and data).
Also tried updating via whatsapp.com/ota but no compatible Blackberry Browser is found...
I've read that deleting Whatsapp and reinstalling via Blackberry World might help but I'm afraid of losing all my data (chats, pictures, etc.) as it says "deleting the app will also delete all data". I cannot make a manual backup as I cannot get into the app.

So here are my questions:
1) Can I somehow cancel and restart the Whatsapp update in Blackberry world?
2) When deleting and reinstalling Whatsapp will all my data be lost? Or is everything being restored automatically (from an automatic backup if there is one)?

I am on Blackberry OS 10.1

Any advice how to resolve the issue is highly appreciated!

Thanks,
Chris

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