1. Joe753's Avatar
    I've upgraded my Z10 to OS 10.3.1 and then wiped my device. After that, I restored my Z10 ,it run normally until it finished restarting, the BB Link stated that the restore completed succesfully, but when i checked my phone, it had nothing, just like a brand new phone !!! I tried restoring for 3 times but it did not even change anything ...
    The backup data is of OS 10.2.1 , I also upgrade my BBLink to the newest, but still the problem isn't solved, can any1 help me pls ?
    Last edited by Joe753; 02-21-15 at 09:56 AM.
    02-21-15 06:36 AM
  2. a_bateman's Avatar
    I've had this issue also. Try doing a selective restore and restore everything except the media section. It should be the largest part.

    I'm sorry to say but chances are that you've lost all of your apps unless someone has come up with a solution since. I learned this the hard way.

    I've heard something about it being caused by Android apps/data.

    Posted via CB10
    02-21-15 08:47 AM
  3. Joe753's Avatar
    I've had this issue also. Try doing a selective restore and restore everything except the media section. It should be the largest part.

    I'm sorry to say but chances are that you've lost all of your apps unless someone has come up with a solution since. I learned this the hard way.

    I've heard something about it being caused by Android apps/data.

    Posted via CB10
    I've also done like what you've said : just restore the application data (just about 700MB) but that doesn't work at all
    And also I just use 1 Android app for listening to music !! So I think it wouldn't be the main problem here ...
    02-21-15 10:02 AM

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