1. Vineet Gaur's Avatar
    the phone starts but i cant access anything on the phone. nor the application opens or the hub. it just keeps saying preparing blackberry hub and then nothing happens. i tried re-installing my software but again the blackberry link is unable to connect to my device. it keeps saying " unable to communicate with the device ".
    i have re started my phone like a million times and exhausted all my options but still the same thing happens.

    please help. or should i just throw the phone in the dustbin ?!
    02-21-15 08:21 PM
  2. Rustybronco's Avatar
    Throwing it in the dust bin is one option but do you really think that will be necessary?

    You might try searching for "unable to communicate with device". When I did I came up with these solutions you might try.
    https://supportforums.blackberry.com...e/td-p/2554151
    http://forums.crackberry.com/blackbe...device-769585/

    If all else fails you can always use one of the auto-loaders for your device and restore your contacts from a previous backup.
    02-21-15 09:25 PM
  3. priyankrd's Avatar
    I am facing the same issue, what is mentioned above.
    02-22-15 12:07 AM
  4. jaydee5799's Avatar
    Autoloader is the way to go. Close link cable up to your pc and run an autoloader. It will erase everything and load the operating system.

    Black is back, baby. Via my Z30
    ckh_bb likes this.
    02-22-15 12:07 AM
  5. priyankrd's Avatar
    Can you send me details for autoloader I am using Z10
    02-22-15 12:59 AM
  6. FF22's Avatar
    Can you send me details for autoloader I am using Z10
    There's a link to using the autoloader in her signature, that is see the bottom of Jaydee's reply for a link.
    02-22-15 01:18 AM

Similar Threads

  1. Why can't by BB Classic talk to BB Blend on my Mac?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 02-22-15, 12:04 AM
  2. How do I transfer my kindle books on an IPhone 5s to a BB z30?
    By CrackBerry Question in forum Ask a Question
    Replies: 2
    Last Post: 02-22-15, 12:00 AM
  3. Replies: 10
    Last Post: 02-21-15, 11:55 PM
  4. Can my Z10 bridge with my PlayBook tablet?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 02-21-15, 09:11 PM
  5. Why can't I send or receive text messages on my Blackberry?
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 02-21-15, 09:02 PM
LINK TO POST COPIED TO CLIPBOARD