[Marko M1]

Recently I noticed that photos I take with camera they don't show in my Pictures app. When I go in file manager there are files but no thumbnails for recently taken pictures. Does this happen to anyone else?


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[lildeimos]

That was happening to me also when I had 10.2 OS on my Z10. I have developed a headless app that monitor the camera folder to see if some photo or screenshot is taken and seems that this increase the possibility to encounter this problem.
Seems that the OS didn't handle well when a new image is added and consequently the internal multimedia data base is not updated. It should be updated every time an image, or a video, or an audio file is added, but this seems to do not work only sometimes and I didn't understand or figure out how to bypass the problem.

This was happening with 10.2 but since I have upgraded to 10.3 and 10.3.1 this is not happening again (Z10 and Passport).
In addition to this problem, it was happening also when deleting images, their "ghost" files was listed: the file manager showed they were there but there were not. The only fix was restart the device.

[der_mit]

Marko,
Turn the phone off.
Pull the sd card out
Re insert the sd card
Turn on the phone.
That should fix the issue.

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[Marko M1]

I narrowed problem to an app, developer is contacted and explained situation to me. Apparently this is not happening in 10.3 OS version. After removing app it's all working as normal.

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[ferchu]

I narrowed problem to an app, developer is contacted and explained situation to me. Apparently this is not happening in 10.3 OS version. After removing app it's all working as normal.

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Hi
What app you remove??? How do it???
Thanks

[Marko M1]

If i remember correctly it's Snap2Share .

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[ferchu]

If i remember correctly it's Snap2Share .

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That third-party application that was caused the error in the display of the photos ??
It was not the native application of the images/photos ??

[Marko M1]

When photo is taken with camera BlackBerry phone must index that file so it can show thumbnail, but this app somehow "hijacks" picture and phone cannot index it properly and therefore thumbnail is not shown but when you click on image it is opened normally. According to developer that issue was fixed in 10.3.1, I didn't try app again after updating to 10.3.1.2243 so I don't know if works.

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[C J Hadley]

i have same problem and rebooting did not help. never had this issue with my passport