[Sylm Mac]

I keep on receiving this error message:

The file cannot be played due to an unexpected error (Some random number here... 1-10)

when playing Videos on my BBZ10. It works on some clips but most of the time I got an error.

At first, I thought I just have a low class MMC but upon observation and tests it's not the MMC's fault. Even when I saved the Video on my BBZ10 16GB Memory I still got that message. Also, there were times that the clip "Plays Fast" like it was on fast forward, Sometimes its slow motion.

BTW: This applies on both Video Recording from the device itself & Video Clip that came from a computer.

BlackBerry Z10
STL100-1
Software: 10.2.0.415
OS: 10.2.0.1767

[FF22]

Have you tried a restart?

Try a restart:

Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above


I guess if all else fails - reload the OS.

And wait to see if anyone else has ideas.

Good luck