1. Sylm Mac's Avatar
    I keep on receiving this error message:

    The file cannot be played due to an unexpected error (Some random number here... 1-10)
    when playing Videos on my BBZ10. It works on some clips but most of the time I got an error.

    At first, I thought I just have a low class MMC but upon observation and tests it's not the MMC's fault. Even when I saved the Video on my BBZ10 16GB Memory I still got that message. Also, there were times that the clip "Plays Fast" like it was on fast forward, Sometimes its slow motion.

    BTW: This applies on both Video Recording from the device itself & Video Clip that came from a computer.

    BlackBerry Z10
    01-13-14 10:11 AM
  2. FF22's Avatar
    Have you tried a restart?

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above

    I guess if all else fails - reload the OS.

    And wait to see if anyone else has ideas.

    Good luck
    01-13-14 12:28 PM

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