1. goonerkhan's Avatar
    Hi. I don't normally use my video app but today none of the videos from the app is playing the video. I only hear the sound on the black screen. Any advice?

    Thanks.

    Posted via CB10
    06-13-15 08:21 AM
  2. oystersourced's Avatar
    Are these videos you took prior to 10.3.1?

    Do you still experience the same when loading the videos from file manager instead of the videos app?

    Posted via CB10
    Last edited by oystersourced; 06-14-15 at 07:14 PM.
    06-13-15 02:44 PM
  3. goonerkhan's Avatar
    It's after 10.3 and works fine from the file folder. But only plays sound from the Video app.

    Many thanks.

    Posted via CB10
    06-14-15 06:07 PM
  4. oystersourced's Avatar
    It's after 10.3 and works fine from the file folder. But only plays sound from the Video app.

    Many thanks.

    Posted via CB10
    Yeah the 10.3 upgrade was to blame, I'm hoping 10.3.2 solves the issue. I lost all of my Story Maker videos, sad times when one of them was of my new baby niece.

    Posted via CB10
    Last edited by oystersourced; 06-14-15 at 07:15 PM.
    06-14-15 06:57 PM
  5. chuck188's Avatar
    does anyone have experience loading video files from the file manager?
    06-15-15 02:49 AM
  6. oystersourced's Avatar
    does anyone have experience loading video files from the file manager?
    Experience of this issue?

    Posted via CB10
    06-15-15 08:46 AM
  7. goonerkhan's Avatar
    Yeah the 10.3 upgrade was to blame, I'm hoping 10.3.2 solves the issue. I lost all of my Story Maker videos, sad times when one of them was of my new baby niece.

    Posted via CB10
    Sorry to learn about your experience.. I have had 3.1 for some time but hadn't used the app till just few days ago. Am all set for passport now as don't think z10 is going to get official 3.2 any time soon.

    Posted via CB10
    06-15-15 04:10 PM
  8. oystersourced's Avatar
    Sorry to learn about your experience.. I have had 3.1 for some time but hadn't used the app till just few days ago. Am all set for passport now as don't think z10 is going to get official 3.2 any time soon.

    Posted via CB10
    The Z10 should get 10.3.2 at the same time as the Passport.

    Posted via CB10
    06-15-15 06:15 PM
  9. Jahtruth's Avatar
    Go into the video icon then click the three stacked lines on the lower left of the screen, Then select 'library'. It should work now. After videos start showing you can go back to the date view or stay in the library view and they should still work.

    Posted via CB10
    oystersourced likes this.
    06-17-15 12:29 AM
  10. hoangvan359's Avatar
    Me too. Now, I comback 10.2
    06-17-15 03:37 AM
  11. oystersourced's Avatar
    Go into the video icon then click the three stacked lines on the lower left of the screen, Then select 'library'. It should work now. After videos start showing you can go back to the date view or stay in the library view and they should still work.

    Posted via CB10
    All videos work except for the Story Maker videos . Any suggestions on how to get those back?

    Posted via CB10
    06-17-15 07:50 AM
  12. Jahtruth's Avatar
    No. Never really save a storymaker vid before. Sorry.

    You could try making a new storymaker video since upgrade, save it, use file manager to see the extension of the file type then change the old storymaker video to the same file type extension as the new one you saved. It's a bit of work but if they are that important, give it a go.

    Posted via CB10
    06-23-15 05:31 PM

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