04-04-13 02:08 PM
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  1. TLD1's Avatar
    TLD1
    Retired Moderator
    Are the Verizon Z10's still randomly rebooting even after the latest software update?
    04-04-13 01:50 PM
  2. Thachoc1's Avatar
    Thachoc1
    I haven't seen a major software update for VZW yet. Still on 10.0.9.422.
    04-04-13 01:55 PM
  3. dubbsix's Avatar
    dubbsix
    straight from the horses mouth..

    Hello,

    In response to your request, the following course of action has been provided.

    If you have any questions concerning this request, please reply to this email within the next three (3) business days.

    Details:
    HH-Z10-Verizon-Device is rebooting by itself.

    Resolution:
    We are aware that some customers may be experiencing resets on their BlackBerry 10 Smartphone
    All the relevant teams are currently investigating

    BlackBerry Customer Support Center
    1-877-255-2377 (North America Toll Free)
    0808 100 7466 (Toll Free UK Only)
    +44 1753 558400 (Outside UK)
    1-519-888-6181 (Worldwide)
    [email protected]
    BlackberryPig likes this.
    04-04-13 02:02 PM
  4. 3rdStone's Avatar
    3rdStone
    I'm on Verizon - zero reboots so far.
    04-04-13 02:04 PM
  5. PedanticUser's Avatar
    PedanticUser
    I don't think anyone here has actually received the update just yet. Even then, it will probably resolve only a portion of rebooting issues, since it wasn't being looked into by BB until after the OS update was confirmed. If the thread with the stats is any indication, it should cut down the number of reboots in half.
    04-04-13 02:05 PM
  6. Bulldawg's Avatar
    Bulldawg
    I was getting 3-5 reboots per day. In the last two days I've had one. Not sure what changed. No updates, obviously.
    04-04-13 02:08 PM
« Difference between Turn-off, reset and battery pull | Any news when Os 10.0.10.648 (stl-1004) is coming? »

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