1. Kenton Doerksen's Avatar
    Weirdest symptom. I updated to 10.2.1 and now when I call people (or they call me) I can't talk to them. I can hear them fine, and if I go to speaker phone I can talk to them fine, but not in a "normal" call.

    Any idea if there's a setting some where that would be muting the microphone (besides the actual mute button in the call)?
    01-31-14 11:19 AM
  2. FF22's Avatar
    The center side button (between Vol) is a Mute button.

    Download the free, Blackberry Virtual Expert to test all kinds of aspects of the phone.
    01-31-14 12:10 PM
  3. calirevolt's Avatar
    That happened to my phone. I don't think it's software related. I had to get a new phone. I could make voice notes and my videos had no sound either.

    Posted via CB10
    01-31-14 12:33 PM
  4. niss63's Avatar
    If it didn't start until you updates to 10.2.1, then I would suspect software. We're it my phone, I would connect to Sachesi and reinstall a few apps related to the phone/mute/speaker/radio. Or, you could reinstall the OS.

    Posted via CB10
    01-31-14 12:40 PM
  5. KDB84's Avatar
    Have you tried BlackBerry Virtual Expert to see if the Microphone is working?
    01-31-14 01:32 PM

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