1. wMarck90's Avatar
    Today my Z10 is completely become crazy. First is blocked by BBM and after stuck on boot logo. So i restored and after that the Mobile Network give me always
    "The Sim Card is from an unkow source" with or without sim. And when i try to make a call
    "Phone calls using the mobile network are blocked by your administrator. For more info, contact your administrator."

    The Z10 is unlocked and have always working. Anyone is able to help me to know how to fix?

    Thanks
    03-02-16 04:15 PM
  2. wMarck90's Avatar
    No one can help?
    03-04-16 08:06 AM
  3. Johnny Dollar's Avatar
    Something might be wrong with either your Sim or Sim tray in the phone. Take it too your carrier and have them look at it.

    From my Tower of Power Q5
    03-04-16 07:57 PM
  4. wMarck90's Avatar
    Sim tray and SIM are ok. I have tried. Read many post on many forums but no one is able to fix
    03-05-16 02:51 AM
  5. Johnny Dollar's Avatar
    If your phone calls are being blocked somehow that's a BIG problem. It's either a phone or carrier problem. Take the phone to your carrier and let them figure it out.

    From my Tower of Power Q5
    03-05-16 10:15 AM
  6. elfabio80's Avatar
    Marco check if BlackBerry Protect it is showing some problem. Buona fortuna!!

    Posted via CB10
    03-05-16 02:00 PM
  7. wMarck90's Avatar
    @Johnny Dollar Sim working good on my other smartphone and no problems. Z10 not read any SIM.

    @elfabio80 Stuck on loading, but i have removed the device from Protect. Nothing. I don't understand how to solve.
    03-06-16 05:59 AM
  8. ritokapfo's Avatar
    We're you able to find the solution??

    Posted via CB10
    03-19-16 11:47 PM
  9. wMarck90's Avatar
    No, BlackBerry support isn't able to help..
    03-21-16 06:01 PM
  10. ritokapfo's Avatar
    Try a new os version. it worked for me

    Posted via CB10
    03-22-16 02:38 PM
  11. elfabio80's Avatar
    Marck90 could you try to reload the OS? Or use an autoloader?
    03-23-16 08:13 AM

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