1. Nabeela Zamier's Avatar
    I'm using BlackBerry z10, latest software. All these days i've been downloading apps from the app world without any problems. But from the past few days, i've been getting an error msg during the installation of any app. It reads, utf8 codec cannot decode byte...
    Plz help!!
    I'm just not able to download any app!

    Posted via CB10
    03-07-14 09:16 AM
  2. FF22's Avatar
    Try rebooting your phone.

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    03-07-14 11:20 AM
  3. Nabeela Zamier's Avatar
    Dint help...

    Posted via CB10
    03-07-14 11:58 AM
  4. Nabeela Zamier's Avatar
    Dint help..

    Posted via CB10
    03-07-14 12:00 PM
  5. FF22's Avatar
    Looking up that type of error message,


    But basically, I'm bumping the thread to see if anyone else can help.
    03-07-14 05:20 PM
  6. lakshman i's Avatar
    i faced this problm for 2days .i removed my sim frm phone and tried to install app by wifi .it workd .try it once
    06-07-14 11:24 AM
  7. lakshman i's Avatar
    remove sim frm phone.then try to install by wifi .try it once
    06-07-14 11:40 AM
  8. sanjog121's Avatar
    It works but after inserting sim card having same problem for Blackberry Z3
    07-31-14 05:11 AM
  9. scrannel's Avatar
    It works but after inserting sim card having same problem for Blackberry Z3
    Where are you located and who is your carrier?
    07-31-14 05:14 AM

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